Want to add One field in Pop Up of problem task record

[mounika7675]

Hi,

When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.

Below is the Popup which is OOB functionality. I need to add one more field into it. please help me where to find this and add

Thanks in advance😀

[mounika7675]

workaround field

[Swapna Abburi]

It's an OOTB field, so it should display. Please check if you have any custom UI Policies/Client scripts that make workaround field visible conditionally.

[Swapna Abburi]

You can also validate if workaround field is always visible in the problem task or is it conditionally displayed. OOTB, there are no specific conditions that I am aware of.

[Ankur Bawiskar]

@mounika7675 

check if some UI policy or client script is hiding that field from that view

If it's on form view then it should show unless somebody is hiding

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sarthak Kashyap]

Hi @mounika7675 ,

I tried your problem in my PDI and it works for me 

I navigate to All< System UI< Views

Search for the view name "ptask_complete_dialog_view_1"

Open the record and in related list called "Form Section" open the record by clicking the i icon

In related list by clicking new I added one element called description

Note : Please do cache.do and hard refresh (Control + Shift + R)

Link for reference

yourInstance.service-now.com/sys_ui_section.do?sysparm_nostack=true&sys_id=71514d55870123000e3dd61e36cb0b64&sysparm_view=&sysparm_record_target=sys_ui_section&sysparm_record_row=1&sysparm_record_list=view%3Db5510d55870123000e3dd61e36cb0b27%5EORDERBYname&sysparm_record_rows=1

Result

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak