Want to Display user full name,user id ,company name,and company id using reference field.

Varsha21
Giga Guru

‎10-16-2018 01:01 AM

Hello Experts,

Service Portal

while searching Want to Display user name,user id ,company name,and company id using reference field on service portal.

e.g i have reference field user which is referencing to sys_user.

is it possible?how can we do this?

your response will be appreciated.

 

Regards,

Varsha.

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4 REPLIES 4

Kalaiarasan Pus
Giga Sage

‎10-16-2018 01:51 AM

Adding such fields is a global change for the table. If you still want to do it, then you can find the answer here

https://community.servicenow.com/community?id=community_question&sys_id=aa529761db101fc01dcaf3231f9619fd

Bhagya Lakshmi
Mega Guru

‎10-16-2018 01:55 AM

Hello,

Go through the following link once. It may help you.

Reference

 

Thanks

ScienceSoft
Tera Guru

‎10-16-2018 02:21 AM

Hi, there are two things you may want to consider:

  1. Configure Dictionary attributes for reference field (use ref_ac_columns and name of fields divided by semicolon)
  2. Configure List view for Reference field

 

 

Varsha21
Giga Guru

‎10-16-2018 02:43 AM

Hello all,

thank you for quick reply,

Link is helpful which is provided by Bhagya Lakshmi

using sn-record-picker ,

but in this it is showing values only like first_name,last_name,email but it does not show the values from reference field like company,manager..etx

any ideas?

Regards,

varsha.

 

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