Want to download attachments in a zip file according to the RITM no associated to it. I don't want to go with ui action option.

[Nikita9]

Hi All,

I want to download attachments in a zip file according to the RITM no associated to it. I don't want to go with ui action option.

I tried to use attachment API but couldn't find a way to download the attachments. All i was able to see was metadata.

I want the exact attachment that is attached to the RITM

Example; if i have 20 RITMs. If i hot an API, then 20 zip files should be created locally storing the respective attachments.

Pls help.

Regards,

Nikita

[Ankur Bawiskar]

Hi Nikita,

So when should the attachment be added?

check below links

https://community.servicenow.com/community?id=community_question&sys_id=aad66f74db28cc182be0a851ca96...

https://www.servicenowguru.com/scripting/download-attachments-zip-file/

Regards
Ankur

[Nikita9]

Hi Ankur,

Thanks for your reply.

RITM should be of system date only.

Whatever links you have shared, the attachment download is possible because of UI action. I can't use ui action for bulk of records because of its unresponsive behaviour.

Pls suggest what i can do apart from this.

Regards,

Nikita

[Ankur Bawiskar]

Hi Nikita,

Can you explain your requirement what has to be done?

1) To which record the zip should be attached

Regards
Ankur

[Nikita9]

Hi Ankur,

If i have 5 records and when i hit the api then 5 zip files should be created. one for each ritm storing attachments of that ritm.