Resolved! Asset in ITSM vs SAM as Module
May be sounding very basic questions, but really need clarification. in this below picture, What is the difference between Asset in ITSM and SAM as Module? appreciate a detailed explanation, pls
Forum Posts
Resolved! How to change days ago to actual date in Service Portal
hi all,Is there a way to change days ago to actual date in service portal? Please advise.Thanks,
How to Generate Child RITM from Parent RITM
Hello Experts, I have a Catalog Item where we have to Select User with some other fields, So when we click on order now 1 Request Item will be generated, So I need to Create Separate Child Request Item in Parent RITM Related List. Here is my catalog...
Resolved! Calculating Due Date Based on Requested Date
I've been reviewing the Using DurationCalculator To Calculate a Due Date - ServiceNow Wiki wiki article to figure out how to set the default for a Catalog variable 'Due Date' to three business days from the 'Requested Date' = javascript:gs.now(). I t...
Resolved! Is there a way to convert a Catalog Item to a Record Producer
I have a 3 catalog item but i wanted them to a Record Producer now. Since there are many variables and is there any easy way to create it rather than manually creating a record producer again. Thank You Team. Appreciate all your Help.
One way encryption
How one way encryption works in the system.I have set the password field to one way encryption, but could still decrypt it back to plain text.Using the GlideEncrypter();Encrypt var kryp = new GlideEncrypter();var krypPas = kryp.encrypt(user_password)...
Order Guide and Included Items
We are configuring an Order Guide and have a challenge. On the step to Choose Options, we would like to have some of the items setup in the Rule Base automatically flag as Included, and others Not Included. Our reasoning behind this is to offer some ...
Resolved! Import set not updating old records
Hi Team, I am doing import to the custom table and I am trying to coalesce multiple fields during import. I want to update every record where this field matches. Import seems to update the first matching record but not the old records if the same coa...
Resolved! How to transfer catalog items from one instance to another?
Hi Team, Is there a way to transfer the Catalog Items from one instance to another without missing anything like the ff. Variables (including question choices)Variable sets (including associated variables, client scripts, and UI policiesClient script...
Resolved! SLA run excluding 2nd, 4th satrudays, all sundays and holidays
I am trying to create one SLA which should not run on 2nd,4th saturdays, all sundays and public holidays. I am unable to write. Can any one tell how to do the above. Thanks & Regards, Prasanthi
Resolved! Mid Servers Down - Session contains no certificates
Hi All We have upgraded our Dev and Test environments to Quebec and the mid servers have fallen over. After trying a number of things to revive them (after upgrading them) I have chosen to reinstall them. After installing and setting them up, I expo...
Agent Workspace Inbox - AWA- work item Alert sound?
Hi, We have implemented Chat with AWA with Agent Workspace. When an interaction or any work item (chat) hitting the inbox does not play a sound? How can we get an beep sound when an work item get into the inbox?
Resolved! How to make Planned start date/End Date as mandatory in Change request
Hi, Some one plese help me on below issue. How to make Planned StartDate / Planned EndDate fields Mandatory when we click on "Request Approval " Button OR when we try to approve Change request Operation must be Abort and give warning message like f...
Resolved! How to create a new Document Revision record associated to Document record automatically when a new Document record is created ( Managed Docs).
Hi All, I am creating a new Document Record, when a custom table record gets closed. But I also want to create Document revision record associated to respective Document created. For this I used flow designer that triggers when a document record is c...
Resolved! split multi line string and create json
i want to split the string from \n\n and converted it into json object in Business Rule script "VM to be provisioned for which region? = APAC\n\nLease Type = Temporary\n\nStart = 2021-04-07 14:53:17\n\nEnd = 2021-06-06 14:53:19\n\nSize = Basic A0 | 1...