Which search engine servicenow used?
Which search engine servicenow used?
Forum Posts
data upload into multiple tabes through multiple tabs in excel
hii, I am trying to upload data into multiple tables in service now from multiple TABs in Excel sheet. is it possible in servicenow? --> if it is possible, may i know the process.
Resolved! How to fix this errors to Back-out my update set
I committed my update set from dev to test instance now i'm having issues to the updated set the catalog item that i develop on dev instance does not reflect correctly to test instance. and now i have problems to back out my update set is there a way...
Resolved! Same SLA got triggered twice and one is still running after incident is closed.
Hi All, I have 2 same SLA's that triggered at the same time when incident got created. Now, one after the incident got closed got completed but the other is still running. Please help on what could be the reason for the same. Below screenshot of SLA...
Resolved! Integration attachement error: Response body was requested to be saved as attachment. It's not available through getBody() anymore.
Hello, I have a script wich integrates Azure devops. When I add attachments from a specific group, it works well, but when I try with another group, the catch script returns: "Response body was requested to be saved as attachment. It's not available ...
Resolved! What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets?
What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets? The SLTN is an embedded solution in Service Now to raise new/decom of HW & GoLive requests.
Facing issue with Import set and Data source
Dear All, We are facing an issue related to Import set/ Data Source ServiceNow consumes a file from ftp server through SFTP file retrieval method. From the past few days we are noticing that Import sets are completing with errors or in other words, n...
How to generate a task after one of the previous tasks is closed
Hi all, I have a workflow that generates two tasks simultaneously - SER Task and EMP Task. The next task generated to XYZ team is only when both SER and EMP tasks are closed. Please find the screenshot attached. I am trying to tweak my workflow a bi...
Pass field value from Interaction to Catalog Item's variable.
Hi All, In Agent Workspace, we have got 2 fields as short description & description. Whenever Service Desk's user click on Create User, it's redirected to a specific catalog item and we would like to populate these 2 fields Short Description & Descri...
Resolved! What steps to check if user is active for workflow
I need to add to a workflow to check the status of a user to see if its active before the workflow continue to execute the next task. What steps do i take to initiate this?
Resolved! Clicking dashboard is resulting in an Empty page
Hi Community members, I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down s...
Resolved! How do i duplicate a workflow so i can test/work on it
I want to duplicate or clone a workflow to work on it without permanently adding things to it that potentially will not be saved
Resolved! Trying to get sys id from Attachemnt
Hi, i am having an issue with my script include. in my script include I am creating a csv file to save to the "sys_attachment" table. to do this I have created this code // create file and save var grRec = new GlideRecord("sys_attachment"); grRec...
Change the style of field 'sys_updated_on' in list view, when work note is added - Incident
Hi, I have an incident form where I can add the work note and also user/requester can do this. My requirement is to get a clear information when any work note (or additional comment) is added to the incident to react fast on it. So idea is to: when w...
Resolved! Update records in other tables using UI Action
This is my UI Action(incident table) Script if (!current.universal_request){ var gr = new GlideRecord('universal_request'); gr.initailize(); gr.short_description = current.short_description; gr.description = current.description; gr.business_service...
