Trying to make a change unable to be moved from implement to review unless all tasks are closed. I created a Dictionary override on the state so the state field is read only. This allows only the UI action to be used to progress the change. Im stuck ...
Hi Folks, I want a catalog Item(already containing mandatory variables) should be always included.Is their any way which we can perform to achieve above ? Order guide is getting submitted without that catalog item(Not Included)
Hi Team, I have a requirement, when the items are ordered using cart functionality single request is created with multiple RITM records in such case I need to clear the 'Requested for' on request level. Is there any way i can count the number of RIT...
i want to populate caller and email with using client script only ?
how to get the product information about ticket management through REST API and Amazon SDK and GraphQL to get create/update/delete ticket information.
How to restrict only ITIL user to edit filter condition ? Incident form in Related list under on specific related list where ITIL user can edit the filter but for those filter condition should be Read only for ITIL role then others
Default Attachment must accept only excel document, if other is selected then it should show pop-up message.
Is there a way of allowing only certain groups to be Approval Groups for Change Such as - Change for Operations, Change for Infrastructure etc Many thanks
Hi All, I have a Button on the Change Request form named "Mark Complete". I want that button only to be visible when all the Change Task (Child Task) of the same change request are close. Please help with the code where to write and what to write. T...
I need to add agenda items to cab meetings based on cab date, For Eg: cab date is 30/06/2022. I need to Auto add all the change requests having cab date as 30/06 in 30/06 cab meeting. I tried to added filter conditions, but it is not working as expe...
We have an org change and we are deactivating groups as needed. The problem I am running into is that we have a client script ((BP) Set Assignment Group to ci) that populates the assignment group field whether or not the group is active or not.Client...
Hello Team, I have created on email notification and displaying some the attribute based on table row and table column. Requirement is to hide one table row based on the value from catalog item table, if the value is preset in catalog item then that ...
I had a requirement to make some modification in the existing workflow. By directly amending the workflow activities in the flow, Does the desired changes will capture in the updateset or do I need to republish again with the new version to get them ...
Hi Team, I am having an issue with the group hierarchy on incident form. we have a lookup field for assignment group on incident form. In that field group hierarchy some groups are missing. But when I search them manually they are showing up. Is ther...
Hi Experts, Please refer the image. I need the percentage and count both to be reflected as data label without keeping the cursor on the bar graph. Can anyone please suggest a solution to this. . Regards,Sofiya
