ITSM forum

Need to limit the total size of the attachments(total size of all the attachments should not exceed 20 MB) on all the forms(which has a clip icon for the attachment) and should not allow to create a record on sys_attachment table for the same and als

Need to limit the total size of the attachments(total size of all the attachments should not exceed 20 MB) on all the forms(which has a clip icon for the attachment) and should not allow to create a record on sys_attachment table for the same and als...

Resolved! List Collector - How can you order the values in the list collector ?

I am working on a catalog item where one of the variable is a list collector. I want the values in the list collector be ordered by the 'Order' column but it does not seem to work. Any ideas?

Resolved! New fields get created but label is blank

Getting a issue where when creating any new fields either on the table itself, Designer, or Form layout after you hit save the field gets created but it reverts to a empty label and does not show on the form. unable to create any new fields now due t...

Risk Assessment related link not displaying

Wondering if anyone can help me out. I've been looking into Risk Assessments and how they work (method for using a questionnaire to then generate a risk score) I've setup a Risk assessment as per documentation, but I can't seem to understand how and...

Resolved! Create system property for mapping and use it for dynamic value

I want to use a mapping kind of thing and store this in system property and use it in my script include to make tablename,parentfield and column name dynamic how can i achieve this @suvro

Need help in ts_weight attribute

Hi Community, What is ts_weight attribute for Number field ?How it works? By default for Number field it's ts_weight=50 can we change it? .I have an issue in SEARCHING Number field ,I have a custom table with Number field whenever I am searching f...

How to disable an ootb UI Page ?

Hi All, How can I disable an ootb UI page ? UI Page -mim_workbench_promote Thanks

Beginner level projects

Can someone suggest your ideas of projects(beginner level) so that i can practice them.

How can I delete a change template?

We created a change template but it contains errors and we started again.We could make the template Disabled. However we would like to get rid of it altogether.At the bottom of the page there's a drop-down menu "Actions", but all options except "Ne...

How to create a information icon next to field which are not refrence field

How to create a information icon next to non refrence based field. Tried using field decorations attributes however no luck. How can be create a refrence_contributions attribute for such fields

Resolved! How to Add Project Tasks, Tasks, and Incidents to the Same VTB

Can someone provide some insight on how to add project tasks, incidents, and sc tasks to the same visual task board?Thanks in advance, AJ

Resolved! How to pull a report which displays the duration between the Stages in a RITM?

Hi All, I want to create a report where it has to display the duration for each stage in RITM. We are having 6 stages , we need to show how much time task is in particular stage. How to calculate it, Please suggest. Example:Approval stage, developmen...

Resolved! Hide Annotation on the change form

Hi I have a requirement to hide the annotation message that pops up in the change form under schedule tab stating: Planned start date and Planned end date are the requested change window This needs to be hidden if the type of the change is retrospe...

Error :Cannot convert null to an object

Hi Team, Am facing one issue while converting Currency from MOP to EUR. I have checked : MOP Record is available in fx_currency_instance table. I am able to convert currency from other to EUR except MOP. Please find the below screenshot for your re...

Resolved! Script error encountered when changing this field - please contact your System Administrator - Error Issue

Hi All, I have : 1) Display BR : Used to check whether current logged in user is a member of particular group or not. And it stores the value in scratchpad and send it to the client side. 2) OnChange CS : Based upon the scratch pad value, if it is tr...

Forum Posts

Need to limit the total size of the attachments(total size of all the attachments should not exceed 20 MB) on all the forms(which has a clip icon for the attachment) and should not allow to create a record on sys_attachment table for the same and als

Resolved! List Collector - How can you order the values in the list collector ?

Resolved! New fields get created but label is blank

Risk Assessment related link not displaying

Resolved! Create system property for mapping and use it for dynamic value

Need help in ts_weight attribute

How to disable an ootb UI Page ?

Beginner level projects

How can I delete a change template?

How to create a information icon next to field which are not refrence field

Resolved! How to Add Project Tasks, Tasks, and Incidents to the Same VTB

Resolved! How to pull a report which displays the duration between the Stages in a RITM?

Resolved! Hide Annotation on the change form

Error :Cannot convert null to an object

Resolved! Script error encountered when changing this field - please contact your System Administrator - Error Issue

User able to view an incident without having requi...

IT Service Management (ITSM) Implementation Simula...

BLOG : ServiceNow ACLs

BLOG - Track Role and Group Membership Changes via...

BLOG - Configuring User Impersonation and End-Impe...

Restrict a type of state to only one item

is it recommended to create a CTASK Automatically ...

Restrict creating incidents using incident.do

How to calculate number of child incident within a...

Query Range ACL issue

How to update a variable under catalog task from t...

Flow designer send Email

Importing RITMS/Requests did not copy over variabl...

Create new change page

the activity filter is not showing the changed val...