we are receving the error you are not authorized to take this survey

[chandan2212]

Hi all,

We are receiving an email in Outlook, and when we click the survey link in the email, it shows the error message: “You are not authorized to take this survey.”
Could anyone please help us understand how to resolve this issue?

Thanks and Regards,

Chandan 

[Tanushree Maiti]

Hi @chandan2212 ,

As per following article - KB1276440 Survey link in user notification does not work and generates error 'You are not authorized... 

Cause

One of the causes of this error is that guest user is not OOB and the User ID is not as in OOB

URL of guest user in OOB: https://<instance>.service-now.com/nav_to.do?uri=sys_user.do?sys_id=5136503cc611227c0183e96598c4f706

Public surveys need user ID 'guest' or SysID of the guest user to run properly, if neither of these exist, the process fails.

Resolution

If you do not have OOB guest user, make sure the user ID is as in OOB, all lower case: guest

Also refer :

https://www.servicenow.com/community/developer-forum/survey-link-error/m-p/3168773/page/2

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684673

[chandan2212]

Hi @Tanushree Maiti ,

The user is not a guest user. The user ID is already present in the User table. I am not able to understand the points mentioned above.

Could you help me on this .

Thanks and REgards,

Chandan 

[Tanushree Maiti]

Hi @chandan2212 ,

Can you check the user role .

Also is this user is the expected person who  can take the survey.

[chandan2212]

@Tanushree Maiti  user have survey_reader role