We recently purchased HAM pro and are looking at the Asset Audit function. To perform the audit, do you need to use the ServiceNow Mobile app or can it be done through the web client. Thanks!

[marcfru]

Hi,

We just installed the HAM pro module and are looking at the Inventory Audit function.  Once you create the audit in the client, how is it initiated.  Can it only be done through the mobile application?  We have created a stockroom audit, but none of the items appear in the expected item list.  Is there something that needs to be set to initiate this? I do notice the Audit Status field in the filter.

Thank you.

MJF

[Madhava B]

Hi,

I had same issue, updated related list expected asset query to below, post that i can see results in expected assets.

Record: https://********.service-now.com/now/nav/ui/classic/params/target/sys_relationship.do%3Fsys_...

##commented below addQuery

//current.addQuery('asset_audit', parent.sys_id);
current.addQuery('asset.model_category', '!=', '218323293743100044e0bfc8bcbe5d61');
current.addEncodedQuery('audit_statusINexpected,not_found');

Audit should be conducted from Mobile App as it requires to scan bar-codes. I didn't see Audit option in NowMobile App, So i had install ServiceNow Agent App. 

Please let me know if this is helpful.

Thank you,

Madhava

[marcfru]

Thank you for the feedback Madhava!! We will give it a try.

MJF