What Am I Following?

[johnfeist]

I have the following request from one of my fulfillers:  Is there a way I can see a list of all incidents that I am following?

I've done some digging and think I have part of the answer.  I should be able to join live_group_profile and live_group_member to get a list of all followers of all objects.  Where I am losing the trail is that the member in live_group_member is a reference to live_profile where the user is a simple string.  What I'm not seeing is where/how I can relate the member to sys_user so that I can show that user just the incidents that she is following.

I hope this makes some sense.  I'll be most grateful for any suggestions.

TIA,

John

[Shane J]

Yes, the button that came along for the ride when we implemented Chat.  

I don't disagree, Watch List is preferred over that.  I considered adding 'followers' to the Watch List automatically but that was more effort than benefit at this point.

[johnfeist]

Thank you Allen,

As I said to Robert, this has turned into an academic question since I haven't gotten any follow ups from my users.  It's a bit unusual that SN would have implemented this and not really documented it.  We very intentionally disabled Connect Chat when we first came onto the platform about two years ago.  We use Skype (and now Teams) for messaging like that and decided that adding another chat tool would just cause more issues than it solved.

Until I saw this reply I didn't know that follow came into being along with chat.  I think I'll need to disable that too.

:{)

[johnfeist]

Thank you Robert.  I have users fthe curious IT nature who see a button and can't resist asking about it or clicking on it.  I agree that if they are that interested, they can put themselves on both watch lists.

:{)

[Shane J]

I ended up adding a read ACL to live_group_Profile and setting up a report:

The one person who asked for it hasn't gotten back to me about how this is working for her.

[ChristianDA]

Obviously joined this party very late but I had this very same questions at my workplace and similar to Shane J comment above, I ended up using the live_group_profile.list. This is also detailed in the following KB: How can I view who is following or has followed a record in Connect - Support and Troubleshooting (s...

1. In the filter navigator open live_group_profile.list
2. Search in the short description for the record identifier
3. Click the corresponding Name column entry to open the record
4. The Live Group Members related list will show who has followed the record. If they are no longer following the record the Live Group Members state will be Inactive.