What are the most effective methods or best practices for identifying similar incidents or records.

hafees500
Tera Contributor

4 weeks ago

What are the most effective methods or best practices for identifying similar incidents or records in ServiceNow? I'm looking to improve incident correlation and reduce duplication. Are there any built-in features, plugins, or custom approaches you've found helpful?

0 Helpfuls
  • 109 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

Predictive Intelligence is something that can help you with this. It provides three solutions — Similarity, Classification, and Clustering — and both Similarity and Classification can easily help in this case.

 

https://www.servicenow.com/uk/products/predictive-intelligence.html

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls