What are the most effective methods or best practices for identifying similar incidents or records.

[hafees500]

What are the most effective methods or best practices for identifying similar incidents or records in ServiceNow? I'm looking to improve incident correlation and reduce duplication. Are there any built-in features, plugins, or custom approaches you've found helpful?

[Dr Atul G- LNG]

Predictive Intelligence is something that can help you with this. It provides three solutions — Similarity, Classification, and Clustering — and both Similarity and Classification can easily help in this case.

https://www.servicenow.com/uk/products/predictive-intelligence.html