Hi Nitin & Ben,
Different versions of the SLA engine use different stage values on the Task SLAs. The older 2010 engine will use achieved/breached stage values and not completed.
The problem with these older stages was that a Task SLA could be set to Breached but did that mean Breached and the SLA has now ended or Breached and the SLA is still in progress (an SLA Breaching doesn't mean it has ended - only the stop condition as defined on the SLA condition can end a Task SLA).
In the 2011 engine this was changed so that the Achieved and Breached values were no longer used for the stage field and instead a new field called "Has breached" was added so then the stage would stay as "In Progress" until the stop condition was met and then the stage would change to "Completed" and the "Has breached" field could be used to determine if the Task SLA was breached independently of the stage it was in.
You can see which version of SLA engine you are running by going to the SLA engine properties module which will have a sentence at the top of the page indicating which version you are running:
There was an additional property introduced with the 2011 engine which provided support for the "legacy" stage values of "Achieved" and "Breached" for users switching from 2010 to 2011. This property can be found on the same SLA engine properties page:
The upgrade to Helsinki shouldn't have changed any of these properties but it's worth going to the "sys_properties" table and finding the property with name "com.snc.sla.compatibility.breach" and checking to see if it's been updated recently - if it's false then you will not see "Achieved" or "Breached" in the Stage field of an SLA.
Hope that helps.
Nigel
