What does this notification mean 'You have 3 new messages in CHGXXXXX'

[jsmillie]

Hi there, 

We've come across a notification titled 'New message(s) in CHGXXXXXX' however, when following the link to view said "messages" I get this (attached)

Can anyone tell me what this notification is referring to please?

Thank you!! Jess 

[Runjay Patel]

Hi @jsmillie ,

There are two OOB notification which generate this notification.

https://XXXX.service-now.com/sysevent_email_action_list.do?sysparm_query=active%3Dtrue%5EsubjectLIKE...

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Runjay Patel - ServiceNow Solution Architect
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[jsmillie]

Hi Runjay, 

Thank you for your quick response! Can you explain in which scenario / conditions when someone would receive this please? 

In the description of the notification, it says 'Send email to offline users after collaboration.email_interval to limit spam; Group version'. Do you know what this means?

Thanks

[Runjay Patel · Accepted solution]

Hi @jsmillie ,

Once the chat bot is enabled then user receives notification when

1. New message come.

2. When agent accept the conversation

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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