Changing a user's notification preferences - error

[Maria20]

Hello SN Community!

I am a system admin and I am trying to change a non-itil user's notification preferences as it is set to not receive messages.  

I have tried to impersonate them and change the Preferences but I get an error that reads: Update Error: Unable to update preferences.  Please try again later."

I cannot find a reliable way of changing this setting a different way.

Any help and suggestions would be appreciated.

Maria.

[Srikanth_9 · Accepted solution]

Hi @Maria20,

Refer below:

Changing the notification preference gives error "Update Error: Unable to update preferences.Please ...

Solved: Notification preferences - ServiceNow Community

User Preference Notification preference setting - ServiceNow Community

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Tanushree Maiti]

Hi @Maria20 

We follow this workaround  quickly.

• Navigate to System Administration > Users Or in Application Navigator - type sys_user.list and Enter

• Search for the non-ITIL user's record and open it.

• Locate the Notification field

• Change the value from Disable to Enable and save the record