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What is mean notify column in the incident table?

Ikeda1
Mega Guru

Hello,

What is mean notify column in the incident table?
Could you tell me how can I use case this column?

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Regards,

1 ACCEPTED SOLUTION

Ikeda1
Mega Guru

Hello,

I asked to the now support about this column and the answer is "This is old column and this is NOT use in the OOTB right now".

Therefore I have to customize when I use this column for notification.

Thanks,

View solution in original post

5 REPLIES 5

Sravani44
Tera Contributor

Hi Takeru,

Please follow the below link to have a good understanding of what notify does. https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/notify2/reference/notify-landing-page.html

 

Mark my answer as correct and helpful is this helped you in anyway..

 

Regards,

Sravani

Hello Sravani-san,

Thank you for your quick response.

Unfortunately this docs written notify plugin, and it did NOT write how to use the notify column.
Could you tell me how can I use the notify column?

Regards,

Saurav11
Kilo Patron
Kilo Patron

Hello

Please check the below article for its use:- https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/notify2/concept/c_NotifyWithIncidentAlert.html

Please mark answer correct/helpful based on impact

Hello Saurav-san,

Thank you for your help.

Have I to make incident communication for this notify column use?

Regards,