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06-27-2018 11:21 PM

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06-27-2018 11:44 PM
Hi sreenivassinstance,
For repair SLA records to ensure SLA timing and duration information is accurate. SLA Administrators can repair SLA, it is useful to determine accurate timing information if your system has SLA records that contain incorrect values.
Please Hit like, Helpful or Correct depending on the impact of the response
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06-27-2018 11:25 PM
See Repair SLAs on the Docs site.
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06-27-2018 11:31 PM
Hi Sreenivas,
The Repair SLA makes sure the details on the task_sla records are accurate if they should become inaccurate. See Repair SLAs on the Docs site.
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Thanks
Ajay
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06-27-2018 11:39 PM
Repair as the name suggests that it wil repair .. suppose one has poorly defined SLA and conditions were not defined properly ..
So you want to recalculate the SLA once again .. (maybe after you have changed something on the SLA).. so its a recalculation of the sla record attached to the parent record..
Yes .. do refer this

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06-27-2018 11:44 PM
Hi sreenivassinstance,
For repair SLA records to ensure SLA timing and duration information is accurate. SLA Administrators can repair SLA, it is useful to determine accurate timing information if your system has SLA records that contain incorrect values.
Please Hit like, Helpful or Correct depending on the impact of the response