what is repair SLA?

[sreenivassinsta]

what is repair SLA?

[Floki]

See Repair SLAs on the Docs site.

[#3]

Hi Sreenivas,

The Repair SLA makes sure the details on the task_sla records are accurate if they should become inaccurate. See Repair SLAs on the Docs site.

Mark if helpful/correct

Thanks

Ajay

[Surendra Raika1]

Repair as the name suggests that it wil repair .. suppose one has poorly defined SLA and conditions  were not defined properly ..

So you want to recalculate the SLA once again .. (maybe after you have changed something on the SLA).. so its a recalculation of the sla record attached to the parent record..

Yes .. do refer this

[Ashvini Kadus1 · Accepted solution]

Hi sreenivassinstance,

For repair SLA records to ensure SLA timing and duration information is accurate. SLA Administrators can repair SLA, it is useful to determine accurate timing information if your system has SLA records that contain incorrect values.

The repair function removes the SLA record, then recreates and recalculates it from the start, including recreating the workflow. The repair uses the history from the Task and if appropriate then it will also create new Task SLAs that did not previously exist.

 And keep in mind that, SLA repair is not available on SLA definitions, as running a repair operation for an SLA definition could affect large numbers of records on your system, with significant performance impact.

configure and manage SLA repair functions from From, List And Workflow.

Please Hit like, Helpful or Correct depending on the impact of the response

Regards,

Ashvini Kadus

www.dxsherpa.com