Custom Widget not display on workspace
Hello CommunityI have created one Varient and sub page for custom widget It display for sometime but now it not display on workspacePlease help
Forum Posts
Greeting page is not visible on service operation workspace
Hello Community,When I was modifying other componenet , what happens don't know , but now Greeting page is not visible on workspaceHow I reset it backPlease help!It is present in ui builder
Approve approval only by one member of group instead of manager
I have workflow in that manager can approve the approval , but I have requirement , approval goes to the security group members only not to managerPlease help!
"JS Includes" Tab missing.
Hello and Good Morning, trying to configure default portal to use ESC instead of SP.. one of the suggested steps is to update the "Automatic Portal Redirection upon ESS user's login"where it needs to create a new JS under the "JS Includes" tab. Howev...
Workflow timer add businessdays
Hi All, We are using below workflow timer to wait 10 days from start date , now client asking to change 10 Business days , kindly help me code var change = current.variables.start_date;var gdt = new GlideDateTime(change);gdt.addDays(-10);var assig...
Resolved! Groupby and show matching not working for particular user
Hello,For a particular user, field : 'Business / Technical Domains' which has type 'List', while applying filter (=) on this field no record are being return, although there are many records matching this condition, after 'groupby' it is showing erro...
Resolved! Need to call RITM Variable from a Client UI action
Hi,I am stuck in a tricky situation. I have a button on RITM form that opens a Service Catalog in a Dialog Window. I want variables in Window to be populated by variables of RITM.UI Action is Client and has below code to get variables from RITM, but ...
i tried to use the rest message preview create the ui action but it is not getting any logs
i tried to use the outbound rest message to create the ui actions but it is not getting logs . please help try {gs.log('UI Action script started', 'DellSOAPRequest');var r = new sn_ws.RESTMessageV2();r.setEndpoint('https://apigtwb2cnp.us.dell.com/Sa...
Request should not be approved when mandatory fields are not filled in change request form
Hi everyone, We have a requirement, where change approval request should not be approved when mandatory fields are not filled in Change Request form. Can anyone help me here , how can i achieve this. Thanks inadvance, Sandhya
Report on PRB with Related List for Open PTASK only
Hi, I would like to search for PRB which have an open PTASK, how do I achieve the related list query? I tried a few things like the below, but am not getting the result.Related List Conditions:Problem Task-> ParentorProblem Task-> Problemand then a...
Resolved! Update Approval Request : did not create or update sysapproval_approver using current - from the logs
Hi Community, I am trying to implement an approval via email but the OOB inbound action does not seem to be working. In the logs I can see this message - Update Approval Request : did not create or update sysapproval_approver using current, then afte...
Life Cycle Stage/ Stage Status, Install Status, & Operational Status Field Value Descriptions
I am seeking ServiceNow documentation or resources for the field value descriptions for Life Cycle Stage, Life Cycle Stage Status, Operational Status, and Install Status. I have scoured this community site, ServiceNow Documentation, and ServiceNow Cr...
Resolved! How to Hide few Groups from Incident and RITM assignment group
Hi Team, I need to hide one group from Assignment group reference field. In RITM & Incident form How we can achieve this requirement.
Resolved! Is there an equivalent field to "Item" for Record Producers?
When you create a RITM from a catalog item, an "Item" field is populated which tells you which catalog item that the RITM was generated from. I am trying to determine if there is an equivalent field for record producers. We have a scoped app in which...
Switch to updated version of this page (recommended)
When selecting a template while creating a knowledge article, seeing a message 'Switch to updated version of this page (recommended)'. How can we make by default updated version of the template page to be used? and hence avoid the user to click on th...
