Unable to edit Assigned To field in change request despite having access
Hello Community, I am encountering an issue where a user with the appropriate access to Change Requests cannot edit the "Assigned To" field.
Forum Posts
UI action showing after condition, but "Action not authorized" message is displayed after clicking on it
Hello, I have a related list on a contract called Entitlements. That related list has 2 UI actions, "Add" and "Remove" which are actually copies of "New" and "Edit" button but with slightly different conditions. I have read different threads and cha...
Resolved! LIst Collector Variable - expanded by default
Is there a way to have a variable List Collector with the glide_list attribute expanded / unlocked by default?
System upgrade and use of ATF in upgradation
Hi All, I want to know how Upgradation project goes on and use of ATF in upgradation . I am also studying articles related to it but sometime i am not able to connect the dots and lots of doubts coming to my mind. If anyone explain step by step how u...
What challenges have you faced while developing an ITSM system?
Hi What challenges have you faced while developing an ITSM system??
Catalog Builder - Catalog item
Criei um item de catalogo usando o Catalog Builder. Usei normalmente e em determinado momento do desenvolvimento do aplicativo, não sei o que fiz que no Catalog Item ficou com uma bolinha vermelha Active=true e Publish; e duplicou a arquivo com um s...
Resolved! Get the values of Variable editor of RITM
Hello Community,I need to get all the values of the Variable editor of the RITM, which I am able to get using variable pool object.But, the values are backend values, i.e., the backend value of choices, or the sys_id of the reference fields of the Ca...
Resolved! How do I find the SAM Pro plugin?
We had SAM Pro installed on our instance but I look in Plugins as an administrator, I do not find: com.snc.samp All of the SAM functionality is available, so I should I be looking for a different plugin name?
Attachment name Validation on Service portal Before Catalog Item Submission
Hello All, We have a requirement where we have to validate the attachment name in service portal before catalog item name submission. Example:The attachment name should be "variance access form.xlsx", if user is trying to attach some other attachmen...
Resolved! Work notes updates not captured/showing in custom "Notes" tab of a KB article
Hi All...Recently I configured KB form, where I put 'Activities' field & 'Work notes' field under a custom tab called 'Notes'. My issue is when I create a new article, 'Notes' tab capturing & showing all activities of the article (like workflow statu...
Impossibility of uploading files attached to a public survey (Survey is to help affected DANA Spain)
Hi, I am trying to help in Spain to the affected people by DANA (In Valencia we are experiencing difficult times because of a DANA that has destroyed entire towns) I try to create a public survey in which attachments can be added, but when publishing...
Requested For is not the same in the form and RITM
For my catalog item i have two variablesRequester (Read only)Requested for Both are auto populated with the logged in user, but Requested For can be changed to any other user.this is done with 'javascript:gs.getUserID();' for the Default value ...
End date can not less than start date
Created two Date/time fields in format DD:MM:YYYY HH:mm:ssEnd date(DD:MM:YYYY HH:mm:ss) can not be earlier than Start date(DD:MM:YYYY HH:mm:ss)?? Can anyone give script for this?
How to set values in when the record is in related list
Hi, In the below related list approvers tab is there. in that tab approver records are there so i need to set approved where requested is available. I need to add test step for that so please guide which step i need use. 1. Related List2. File value...
Why i am not able to see default view in RITM??
An x user though having itil role not able to see option to change between views for that matter he is getting catalog view in UAT but in Dev he is able to see. I have seen any role difference but they were same. What makes X stopping to switch betw...
