I have a question related to Proactive Problem Management. It's mentioned in the ServiceNow documentation, that a proactive problem record is opened via incident trend analysis, event management, CMDB etc. In case, a new problem record is opened dire...
Hello. We are attempting to link our phone system to our SN instance. The goal is that when a number is dialed the phone system makes a web call to SN to look at the on-call schedule to pull the cell number of the person that is on call for the group...
Hello, I have requirement to create a field in a table that counts how many times checkbox is checked in field from another table. What is the best way to achieve this?
Hello Community,I am experiencing an issue in my prodution incstance in ServiceNow where duplicate incidents are being created from emails received through the email channel. Here's the scenario:An email is sent to the ServiceNow instance to create a...
Hello Everyone, I have a requirement, where we customized the existing change approval OAM definition to send list of approvers and their current states when we click on request for approval button. Now business is checking, if a user approves that ...
Hi All, I have requirement to set work notes of related list entry numbers when record is inserted. I created before insert business rule which is working fine sets value of count and worknotes. But when I made first update to record worknotes comes ...
Challenges:RITM's breaching SLA despite SCTASK being put into "PENDING" status.Unable to find or report on SCTASK SLA performanceBackground:Our team gets requests to complete reports/metrics/dashboards in ServiceNow.Customers opens an REQ from the em...
Is it possible to set up a survey to go to the assignee in a group vs the requestor? Is it possible to have the survey to be sent upon assignment or just after closure/resolution?
Hi,Connect chat notifications are not working for users when they are in other tab. When the user is using ServiceNow then the notifications are working. Any help on this?Thanks
add a hard time to find a soloution for this problem, I would be happy for a solution.this is my problem:Create a notification (the content of the notification will be described below) that is sent to the supporter of an open task (Assigned to of the...
I have a strange behaviour when trying to create a record: everything seems to work fine but the record is not actually created, though insert() method returns a sys id. How can I find what's happening?This is the code var taskGr = new GlideRecord('w...
Hi All,HTML Code:<div id="buttonContainer" style="display: flex; gap:15px; " ><div ng-repeat="key in data.inc"><button class="btn btn-primary" ng-click="c.selectCategory(key)" ng-class="key.button?'clicked-button':'clicked-button2'"> {{key.name}}</bu...
I have a working Scheduled Job calling a Script Include which in turn access a REST Message to Google Calendar and successfully retrieves a JSON response containing the dates of U.K. Bank Holidays. I want to be able to write a script which adds the r...
How to create fields automatically on UI page
Hello experts, We need to delete journal entries, audits and attachments from sys_journal_field, sys_audit and sys_attachment tables for the entire table worth of records. Deleting records from table doesn't delete journal entries and audits. Is this...