i have a flow designer which creates two tasks but it is not waiting if i create a manual task till its closure to close the ritm.it is working if i create the manual task before closing any of the automated task but it is not working if i create the...
How to exclude RISK CONDITIONS for Risk assessments? For OOB Risks, Risk conditions will work right? but for risk assessments also RISK CONDITIONS are working.. how to restrict it? and also Risk Assessment is not setting right risk as per the thresol...
Is there any way to turn on the email feature within a task. We would like to click the 3 dots and be able to email from within the task
function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;}g_form.addInfoMessage("I am in ");g_form.addErrorMessage (" i am here ");function concatenateCallerIdAndStorename(callerID) {// Perform ...
I have users with the catalog_builder_editor role who maintain our IT products like laptops, cell phones, etc. They need the ability to update the pricing - initial and recurring - for these items. It doesn't seem to be an OOB feature. Can the catal...
Is there any way to turn on email feature by clicking the 3 dots and be able to email from with in the task
I have a requirement: To enable a variable (by clicking on it excel template should be downloaded) for downloading the excel template before submitting the request. Here, we are attaching the excel template on the catalog item form and that template ...
Hi, I have created a flow for create incident record via email but in Target field is showing Empty in emails but when I test from the flow it is working.I need help on this, It will be helpfull.Sys_emails:Flow Desiner: Thanks!
hello, Urgent help needI have a updated excel that i want to attach to attachment record using script because kb article is published. var attachment = new GlideSysAttachment();//set up inputsvar rec = new GlideRecord('kb_knowledge');rec.get('sys_id'...
Hi Team , I have a requirement to create catalog tasks for an RITM as soon as it is created using flow designer.Once submitted the catalog item should create a REQ and RITM and 5 tasks should be created all at a time with static short description and...
difference between form layout and form design in servicenow
//server script else if (input.action == 'impHostingloc') { var hostingLocation=input.name; data.cloudServiceProvideList =[]: var cloudService=(}; if(hostingLocation=="Public"){ var cloudPro = new GlideRecord('sn_capi_provider'); cloudPro.addQue...
Hi Everyone,I have written a Fix script to close the RITM records which are active and not updated before one year ago and also there associated REQ, APPROVAL and SCTASK state as Closed Automatically. But i don't want to lookup for all tables. Someti...
PFA screenshots.I am having an issue wherein garbage location records are being created daily with names like ",,BC" and ",,ON" - with single and double commas. The record count just keeps on increasing daily. I suspect these location records are bei...
Is it possible to create multiple on-call schedules for one group?
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