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Call the System Property from Script include

I have to call the property from script include.  Lmn.sf.awaiting is the property name. Property values : Customer Validation, Validation data, Data customization, Custom Value. it will check the flow flow designer short description if anything is ma...

Vasuki SD by Tera Contributor
  • 329 Views
  • 2 replies
  • 2 helpfuls

Resolved! Reject Major Candidate ui action

Hello   I have to enable the ui action Reject Major incident Candidate to work on Agent Workspace. Currently the ui action only works ok Workbench. If we enable in ui action the option to workspace.  Is not working. Does anyone have to implement to A...

Juliana8 by Tera Expert
  • 1609 Views
  • 8 replies
  • 5 helpfuls

Request Approvals are showing double in ServiceNow

Hi, We have observed one bug in our instances, when we raise the request. approvals showing double double records for one approver. any one record is approved another one also approving. Why this is happening?And please suggest me How to investigate ...

Yajna Yadla by Tera Contributor
  • 374 Views
  • 3 replies
  • 0 helpfuls

Resolved! Scheduled jobs

Hello Community, I do have a Generic Request(catalog item) got created through a Scheduled job. I'm not sure with which scheduled job it got created. Do we have anywhere servicenow saves in any table with which scheduled joa a particular RITM got tri...

fasdf by Tera Contributor
  • 438 Views
  • 2 replies
  • 0 helpfuls

how to delete that cloned script include

Hi, I have duplicate the script include as shown in below but which i duplicated that script include is also not editable so how to delete that cloned script include.Can anyone help on this, It will be usefull.Thanks!

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mania by Tera Contributor
  • 224 Views
  • 2 replies
  • 0 helpfuls

Services vs Service Catalog Items

What is the conceptual difference between a Catalog Item that allows requesting a specific service (e.g. Install Application) verses the Services dropdown that could list the same service that is being provided? When do you choose one over the other,...

CodeGrue by Tera Contributor
  • 390 Views
  • 1 replies
  • 0 helpfuls

Remove one part in Catalog Item in Service Portal view

Hi All I want to remove the whole red part in the screenshot. How can I do this?I was trying by:- set Use cart Layout to False- set No order button to True- Hide quantity and Add to cartbut even then I still see the grey rectangle.I want to fully rem...

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Kasia5 by Tera Contributor
  • 228 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI action popup with yes no buttons

Hi everyone,I’ve created a UI action popup window with Yes and No buttons. The intended behavior is that when a user clicks the UI action button, a confirmation window should appear. If the user clicks ‘Yes,’ the task current task and the task relate...

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shaik23 by Tera Expert
  • 1607 Views
  • 3 replies
  • 1 helpfuls