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02-15-2022 11:47 PM
Hello,
Stage value is configured to be 'waiting for approval' in flow designer just before Ask for approval action however in ritm it is set to 'request_approved'. Can anyone help me know the issue.
Thanks in advance
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Request Management
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Service Catalog
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02-16-2022 09:14 PM
Hi
There is a business rule but we do have conditions to skip its execution for certain catalog items. Stage being set to 'request_approved' happens occasionally and is very random. I suppose below KB article seems to highlight the issue.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996598
Thanks.

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02-16-2022 12:08 AM
Hi,
Can you share an image of your Flow and also an image of what the issue is?
Generally approval can happen in many levels, both on the REQ and on the RITM.
So i'm guessing that it's set to "request_approved" because the REQ is approved, and therefore has started the Flow on the RITM.
Then on the RITM you might configure additional approvals, which should reflect on the "Approval" field.
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02-16-2022 08:49 AM
Hello
Flow has only ask for approval activities and there are no request level approvals. So once RITM is created 1st level approvals are generated on RITM and before ask for approval activity i have set the stage value to "Waiting for approval" however stage gets set to request_approved.

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02-16-2022 11:31 AM
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02-16-2022 09:14 PM
Hi
There is a business rule but we do have conditions to skip its execution for certain catalog items. Stage being set to 'request_approved' happens occasionally and is very random. I suppose below KB article seems to highlight the issue.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996598
Thanks.