What is the difference between admin role and agent_admin role

[vamsi_krishna2]

In the same way what is the difference between ITIL role and agent_itil role .

[mitzaka]

Hi, I think the difference is one of segregation of duties.

The agent_admin role server mainly MID-server related activities. More on that can be read here:

http://wiki.servicenow.com/index.php?title=MID_Server_Installation

Opposed to that - we all know what the 'admin' role does, everything:)