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03-29-2020 08:17 PM
I work at the University of Melbourne and we are trying to test the OOTB workflow for contract management. The on-line docs are not that clear, is there a workflow diagram or something that tells us exactly what the OOTB behavior is meant to be?
Thanks
Stephen
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Contract Management

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03-29-2020 09:34 PM
Hi Stephen
Contract Management is one of the integral parts of Supplier Management. Various types of supplier-contract or outsourcing types are defined under the Contract Management section of ITIL Supplier Management Process.
What is contract?
In short, a Contract is a Documented & Legal Binding Agreement between a Service Provider (or Service Supplier) and the consumer of service (mainly customer) to provide or receive some services respectively.
In case of supplier contract, It generally specifies all necessary information such as nature of service, SLA targets, Cost of Service etc. The official term of such delegation of service to a third party provider is called “Out-Sourcing”.
Also refer ,We have OOB workflow related the contract management i.e. ‘CONTRACT APPROVAL’.
Navigate>>Workflow editor>> click on it>>search >>contract Approval
As above mention the contract management is the part of supplier management. For More details refer the following threads.
https://www.certguidance.com/supplier-management-contract-outsourcing-itil/
https://www.itilnews.com/index.php?pagename=What_is_Supplier_Management_from_an_ITIL_perspective
If it help mark helpful or correct
Thanks and regards
Anil
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03-29-2020 09:55 PM
Excellent, many thanks for your help!
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07-09-2021 08:01 AM
Can someone provide details on what triggers the workflow? I see OOB UI action, Submit for Review but where I view workflow editor\contract approval, there is no condition tab.
I have created a net new workflow and would like to replace the contract approval workflow. Where I select Submit for review, my new workflow does not trigger and it was an exact copy of the old.
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07-09-2021 09:03 AM
Found it.
BR 'Create Approval Record'