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What is the OOTB workflow for contract management?

Stephen Miles
Kilo Contributor

I work at the University of Melbourne and we are trying to test the OOTB workflow for contract management. The on-line docs are not that clear, is there a workflow diagram or something that tells us exactly what the OOTB behavior is meant to be?

Thanks

Stephen

1 ACCEPTED SOLUTION

Anil Shewale
Mega Guru

Hi Stephen

Contract Management is one of the integral parts of Supplier Management. Various types of supplier-contract or outsourcing types are defined under the Contract Management section of ITIL Supplier Management Process.

What is contract?

In short, a Contract is a Documented & Legal Binding Agreement between a Service Provider (or Service Supplier) and the consumer of service (mainly customer) to provide or receive some services respectively.

In case of supplier contract, It generally specifies all necessary information such as nature of service, SLA targets, Cost of Service etc. The official term of such delegation of service to a third party provider is called “Out-Sourcing”.

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Also refer ,We have OOB workflow related the contract management i.e. ‘CONTRACT APPROVAL’.

Navigate>>Workflow editor>> click on it>>search >>contract Approval

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As above mention the contract management is the part of supplier management. For More details refer the following threads.

https://www.certguidance.com/supplier-management-contract-outsourcing-itil/

https://www.itilnews.com/index.php?pagename=What_is_Supplier_Management_from_an_ITIL_perspective

If it help mark helpful or correct 

Thanks and regards

Anil

View solution in original post

12 REPLIES 12

Excellent, many thanks for your help!

Can someone provide details on what triggers the workflow? I see OOB UI action, Submit for Review but where I view workflow editor\contract approval, there is no condition tab. 

 

I have created a net new workflow and would like to replace the contract approval workflow. Where I select Submit for review, my new workflow does not trigger and it was an exact copy of the old.

Found it.

BR 'Create Approval Record'