I'm trying to calculate the impacted users based on below format and getting wrong result Impacted Minutes = Duration * Impacted Users Impacted Minutes(String Type) = Duration (Duration Type) * Impacted Users (STring Type) And the result should be di...
Hello All, Catalog Item having 2 fields requested for and assignment group here I want "If requested for is a member of assignment group no need to send approval else approval needed If script in workflow answer = ifScript(); function ifScript() {va...
Hi All, We have a requirement. If a user selects an Application from 'app_service' then tags related to that application will populate in a different field. So, if an application has 3 tags, how to populate those 3 tags? If an application has 1 tag, ...
I want to get a list of all the affected CI for a particular Change Request using script. In the below screenshot, I need to get the list of affected CI (here ANNIE-IBM and JON-IBM) for the change request CHG0040007. How can I get these using glide/s...
how to do it using event registry ->Business rule ->email notification
Hi Team, I am getting response in Json then I am converting into string. As per below image I want to fatch test id and it is giving me result Same configuration I am doing in scheduled job but there I am not getting result Can someone help m...
Hello, I would like the include toggle not to be visible for all items. For mandatory items it should be impossible to deselect items. Does anyone have an idea how I can change this. In the order guide is a checkbox 'Show Include Toggle (Service Por...
Hi , I have created 2 Email templates for Major Incident communication to be sent however when I click on email as in screen shot attached i only see last created email template and not the one created before it Is there a way I can see both the te...
I created a flow for a service catalog request & successfully tested it within flow designer, however; when I add it to the catalog item, it is not picking up the flow. I confirmed that the flow is published. When I submit the catalog item I don't s...
I created a VTB for a particular group, but I am not able to give the visibility access to that group. I am only able to give the visibility access to either Myself alone, Everyone, or any other groups I belong to. Attached is the screenshot. Please ...
Hello,I have a requirement to create a notification for Incidents created on yesterday and the notification needs to be sent at 05:00 AM PST.I have tried Scheduled Job, Inactivity Monitor and Workflow but neither of them has worked the way I want.Can...
Use Cases UC1. IT Asset Variants - iPhone There are two separate catalogue items to search and select Red iPhone or Grey iPhone.Color, such as red or grey, is a variable of a single catalogue item – iPhone. UC2. Service Request - Office Access To re...
Hi Team, How to get logs who removed the user from a group, We have few users removed from the group, I have checked in sys_audit table not found it helpful. Thanks Ashok B
Hello All, After user submits the Request, I need to copy all the variables information into Description field of Catalog Task. How can i do this can anyone please help me with this. Thanks in Advance
Hello, I have created interactive filters with choice list. Now i want to hide "None" from the filter. how can we do this?
