Resolved! See all knowledge bases and articles in service portal
I have many different knowledge bases, but only two oob knowledgebases are showing on the portal shown below. Also No articles are showing up here other than the one shown below
Forum Posts
I have requirement to ping specific IP address and need to monitor those IP's from Service now ? Please let me know process to achieve this requirement ?
Hi All, I have requirement to ping specific IP address and need to monitor those IP's from Service now ? Please let me know process to achieve this requirement ? Thanks!
Resolved! Knowledge Article UI Action Button on Service Portal
Hey Community, I've been working on a widget to create UI action buttons on the Service Portal view of knowledge articles. One of the buttons is to email a knowledge article. I want to have the article's Short Description fill the Subject line and th...
Resolved! Update Due Date on Incident Table based on Breach Time from Task SLA Table using Background/Fix Script
Hi, I am trying to update 'Due Date' on the Incident table for older Incidents based on the 'Breach Time' from the Task SLA (task_sla) table via a Background/Fix Script. Business Rule doesn't help as these Incidents do not get updated & will be an on...
Resolved! Unable to find class windows server or unix server while dot walking a reference variable
Hi Team, I have created a reference variable ,reference is cmdb_ci table. in filter condition i would like to fetch the windows server and unix server with sub status is not decommissioning. however i am unable to dot walk and find windows server o...
Unable to find sys_user table on look up records
Hi, I am unable to find sys_user table option on look up records action within the flow designer. Any inputs on where to check this would help.
Resolved! sys_metadata_delete entry in update set
Hi folks, I just deleted one field from a table and I can see a entry of type sys_metadata_delete in my update set. When I have previously deleted the fields from any table I usually saw only 2 entries. label and dictionary. Can someone explain why i...
Resolved! Dependency for choice fields for input form screens?
Hi All, Can we have the ability to have choice fields depend on reference fields for input form screens? We have 100's of choices based on a reference field which i cannot select in the app using input form screens which is a blocker now for using p...
Resolved! How do you replace parentheses when using the replace string function with in flow designer's transform functions?
how do I replace/remove parentheses from a string using the transforms withing flow designer?
need to make variable mandatory and visible for specific group
Can anyone please help me on the below requirement. Need to make one variable visible when the logged in user is member of specific group and need to make mandatory if the variable request type is assign or delete.
Resolved! I have to allow more than one email address those can send emails to ServiceNow instance.
Hi, I have to allow more than one email address those can send emails to ServiceNow instance. I'm working on inbound action and I want to allow multiple domains hat can send emails to my ServiceNow instance and I want to create multiple email acc...
Resolved! Can I hand the sys_id parameter into a widget without setting that value in the URL?
We would like to embed a particular catalog item on a page. The "SC Catalog Item" (v2) widget is working for this, but requires me to have the sys_id set in the URL. Is there a way to pass in this parameter to the widget by modifying the page so I do...
Teams/Virtual Agent integration in a domain separated environment.
Attended the ServiceNow and Microsoft: Demystifying ServiceNow Virtual Agent for IT Service Management in Microsoft Teams for IT Pros Peak seminar. Great content. I do have a follow up question for the community. Is it possible to configure this in...
Resolved! What is relationship between HR service and catalog item in HRSD.
Hi, What is relationship between HR service and catalog item in HRSD. What is relationship between HR service, Topic category, topic details and COE. Can anyone please tell me example to show this. Regards, Nivedita
Resolved! How to use toggle script. I need to set automatic onhold in SCTASK in 30days
I am trying to create script to automatic set the onhold into 30days how can it be possible on the workflow using toggle script ?
