what is UTILS in script include?is it different from normal script includes?
i have gone through wiki, but i didnt get any idea. can anyone explain?
Forum Posts
Resolved! Adding error message and stop form submission.
Hello Everyone, I have a task where I need to show error message WHEN user tries to update an incident's state to resolved and there is an incident task whose state is open. Can someone guide me for this. Regards, Anand.
Resolved! Dot walking field from Request into Catalog Tasks is always read only
Hi, I added a field (from Request) to the Catalog Task form using 'Form Layout' : At the Request level, the field is editable but in the Catalog Task it's always ReadOnly, i checked Dictionary, UI Policies, Clients Scripts, ACLs but found nothing. R...
Resolved! Monthly On-call Schedule
I want to configure on-call schedule on monthly basis. For eg. For 1 month one person will be responsible, for second month other person and so on. There are 4 members who will be responsible in total. How can I achieve this? Any help will be appreci...
How to select the check box using scripted rest API?
Hi Experts, I have created a Label(week_off) and created 7 checkboxes (variables name:mon_day,tues_day,wednes_day,thurs_day,fri_day,satur_day,sun_day) How to check the checkbox of mon_day & tues_day by using the scripted rest API? The following value...
Center email body in email notification
Hello! I've got 2 different email notifications (one on the left and one on the right in the screenshot). The body content for the one on the left isn't centered but the right one is. The right one has additional coding, but I'm not too sure how to a...
Resolved! What is function field in a field dictionary.
Recently I am seeing a Function field option while creating a field. Just wanted to ask what does it exactly do.
Resolved! How do you handle requests where input of the requester is necessary after a certain step, or where the requester can be prompted to change the initial parameters?
Hi, I'd like to know how you handle requests where additional input of the user might be required. Here are two examples I just recently encountered: 1. A customer wants requesters to be able to change the initial parameters of the request. In the si...
Resolved! How do I create an Excel report that includes the direct URL to the INC in SN
I'm attempting to create and\ Incident report that will include a direct link URL to the INC in SN. My reports are formatted for Excel. Thank you in advance for any help you can provide. Steve
I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for
I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for ...
Resolved! What is hard coding in scripting
Hi All, I want to know what is hard coding in scripting. Could you please give me different examples. And if our code is hard coded what is the problem.? And how to avoid using hard coding. Thanks in advance
Problem Mapping fields from Transform Map
Hi ServiceNow Folks, I got a new scenario while mapping fields from Excel to ServiceNow table. This issue is happening while mapping the reference fields. Excel sheet Teamplate - Import Set- Transform map - Scenario 1- Field Name is a dependent f...
Configure available fields option not visible
Hi I am not able to see the option "Configure available fields" in Activity filter. Attached screenshot Can anyone please help/suggest what could be the reason (Table: x_inpe_information_isa) Regards, Anusha
Resolved! converting a duration to hours
Greetings, i have a requirement where --> when an RTO (reference field) selected is less than 24 Hrs, display the message “Default RTO is 24 Hrs. Are you sure you want to proceed with selection”?". i have written a script include and called it from c...
How to submit multiple RITMs from a single Request using Flow Designer ?
Hello Experts, I have a requirement where I have to create multiple requested items using using flow designer and all of them are having different variables. I am able to do the same by using Submit Catalog Item Request spoke. But the problem is, the...
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