i want to display count of incident age and also want to get details of that incident like (state, severity, ticket age bucket) using reports Please any one help me
hi. can anyone help me with the requirment, i have written business rule for the change state where only change manager can be editable in list view, person who has admin and change manager need to edit the 2 fields, person only with admin should not...
I'm having a problem with knowledge in my instance that I know is not OOB behavior, but I can't put my finger on what is going on. In my PDI I followed these steps: Create a knowledge base. Assign "users with 'itil' role" as a "Can Read" and "Can Co...
Hello, Attachments in Knowledge Article are not opening, instead they are getting downloaded in servicenow portal both in Sandiego and Rome version. Can anyone please help me with the issue.
I have passed value from client side to HTML via something like below document.getElementById('process_id').value = "Testing"; I have set this value in <input type="text" name="process_id" id="process_id" size="75" style="width:50%;height:30px;mar...
Hi can anyone help me with the following requirment?Under the How Can We Help You? session of the Service Catalog, there are 30 items. All items are not displayed and to see the full list you have to click on the View all items to see all catalog it...
Hello, I am trying to query with catalog item variables while gliding RITM table. My goal is to use script include to perform a query using the variable - firstname and value retrieved from newValue (Client Script) in variable itself before being su...
Hello everyone, We have a Record Producer that is displaying the following message each time it's opened: "This item is in the process of being published. Please do not edit the item". That's, all the fields on the form such as Name, Table name, Stat...
Hi all. i am trying to add one custom button below actions dropdown after case button in Standard Ticket Header widget. so this widget is dependent on Case Ticket Action widget. so in order to add one custom button. what changes needed in case ticket...
Does anyone happen to have a screenshot or a description of when a CAB attendee clicks "Notify Me" in the CAB Workbench - what notification is triggered? Is it an email? Is it a pop-up or sound? I couldn't find any examples in my searching that could...
I want to report when the sla got breached and by which team. e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will remain breached here so in report we are unable to get by which team SLA go...
What is the criteria to set priority of an incident/problem? I know it involves impact and urgency however if there are any other factors available could anyone mention those? Thanks!
When testing Connect Support, I think I recall being able to create an Incident (as a Quick Action) which carried across into the Incident record the chat dialogue (cant recall what happened to any attachments exchanged during the Connect Chat dialog...
Hi All, I am working on a Webservice(Import Set API), Customer want 'status' field to be be customized based on the fields update. Can we modify the 'status' in the response body? import_set": "ISET0411424", "staging_table": "x__rest_cmdb", ...
Hi Team, Good Day! I am seeing an issue where we are getting below error message in response, whenever hitting table API (incident) in order to create an incident. { "error":{ "message":"User Not Authorized", "detail":"Failed API leve...
