Hello SN Team, I really need some help with integrating Teams with Virtual Agent. I connected the virtual agent in Teams with my servicenow instance and the OAuth registry was already there so I didn't need to do that. When I look at the application...
I have the following situation: All users with a certain role can change the state of the request after it is closed.The user double-clicks on the state when the table records are listed, as shown in the image below and changes it. I would like to...
We want to restrict viewing tickets that are assigned to our legal team (by other groups in servicenow). I need the Legal team and the users who are in requested_by or opened_by fields to only be able to view their tickets. I have created a field and...
Hi, on the interactions table, I added a field to the form called "Topic" , that references the sys_cb_topic table. When there is a conversation on the virtual agent it creates the interaction incident but the topics field is not updating in real tim...
Hello Experts, I need help in below script; arr = ['sysid,'sysid']; I want to create a for loop and get each sysid to be passed in a gliderecord and add each value as part of encodeded query as well, Need help in building it
Hi, I am trying to setup two date fields which have onChange client scripts to add validation 'Needed From' has a client script which makes sure the date cannot be set in the past and is working. 'Needed until' uses the script below and should che...
When I am deleting any workflow the delete operation is not getting captured in the current update set. Does anyone know reason behind this?
Hello SN Community, I'm having an issue with the way that the bot responses are rendering in Microsoft Teams, compared to the portal and I am hoping for some direction in how to format the text so that it renders the same or at least very close. The...
hi all, On change form, we have two custom fields with choice values Yes/No, Whenever we create normal change by selecteing ' yes ' either of two custom fields , how to add new approval group to change form???
I am having 3 Icon Links(linked to catalog items) in the portal. I need to add border to these icons so that these can be differentiated.
Hello everybody, We have a field called Configuration item that references our CMDB, It does a search for the exact name, but I would like it to do a search with approximate, The same already occurs when I insert the (*) I appreciate any help.
getSCAttachmentCount(); is not working for me. I copied same code from the community, still not working. onSubmit Client Script code: function onSubmit() { try { var attachmentList = gel("header_attachment_list_label"); if (attachmen...
Invalid query detected, please check logs for details [Unknown field item in table sc_req_item] this error is shown as warning in logs, how to debug this schedule script is not working
There could be times where some sensitive data could be inadvertently added to an issue in a text format, on a comment, description, or other forms (Fields, etc). For security reasons and due to this information needs to be removed/ Hidden.Although t...
Hi All, I have to add Knowledge Article link under Catalog Item. Please suggest, how can i achieve. Thanks in advance! Regards Anchal
