Hi, We have MS Teams integration with our ServiceNow Virtual Agent. T introduce the functionality to our user base, we were wondering if there is a way to send a broadcast from ServiceNow to the Users on MS Teams that would come out from the Virtual ...
Hi All In ritm form is some one is approved or rejected the approval then the same message has to be updated in work notes as well, How we can achieve this?
Hello, I've a requirement, when user language is not one of the languages for the service portal list, then user language to be set to English and it should reload the portal page. I've configured to update the user language in server script but stuc...
After a conversation with the Virtual Agent has ended, the message 'No Chat Agents Currently Available' shows in the contact menu/3 dot menu. See screenshot below. This is not correct. There are agents available. What seems to happen is that the op...
I need to add a catalog item in a widget. If a user click on a link in portal, the catalog item has to open.
Hi All, I need to validate the name field in transform map for incoming data through excel sheet (Data Load) using Regular expression.The condition is- the name field should accept only numbers and dots in the following format. EX-1.0.001 I have ...
Hi all, I'm testing IntegrationHub, but having trouble figuring out how to use the "Process Jira Webhooks" subflow in a Flow Designer flow. Is there any detailed documentation on configuring JIRA Spoke flows specifically? My goal is to have a request...
Hi Everyone, I have a requirement that I need to show 'loading' message on "Opened For" field and make the field disabled/readonly until I get the response from script include. I have an onLoad client script to do this, PFB.I 'm able show the 'Loadin...
In Rest Message response I am getting "HTML" data instead of record data{JSON} like below screenshot.. Response In HTTP Header, I provided JSON only @Ankur Bawiskar
How do i make a message show on the agent workspace if a user who is selected in the caller_id field has their vip field checked on the user record. i created an on change client script (see below) It does nothing. I have tried unchecking the isola...
Hello, Can anyone please explain what is the use of focus()? and also can you please look into the below code Code : function onLoad() { var a = $('IO:d0cc39e2d7532100a9bd1e173e24d489'); if (a)a.focus();} Actually, this was created long back but I di...
How to add colour to the check boz "Adobe acrobat" ?? Any thoughtful ideas
Hi We have requirement to copy attachment from sc_req_item to change_request. When user submits request with any attachment that attachment should get copied to related change request. How can we achieve that?
I have a requirement to add Workflow Stages to the Service Portal, so that non-ITIL users can follow a Request. There is an OOTB service portal widget called "Request Item Workflow Stages" that sounds exactly like what I want, but it doesn't work. ...
I have a select box variable that is part of a variable set. This variable set is included in multiple catalog items, but I want to exclude one choice on the select box variable from showing only on one catalog item. Is there a way I can do this with...