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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

  • Article

Variables value automatically removed when I save the sc_task

I have created 2 variables which are hide from catalogue item view and ritm view but visible in sc_ task , when end user full values in these variables and save the record then value will remove from there . There is no ui policy or client script but...

  • Question

how to lock time sheets of current month after specific date

I need to lock Time Sheets with date "Week starts on" in current month, after a specific date (if possible configurable for each month/year). Time Sheet Users and Approvers manage Time Sheet by Time Sheet Portal.Suggestions according ServiceNow Best ...

  • Question
  • Time Card Management

Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps

  Every Autonomous IT story from a vendor follows the same three‑act script: services and operations are manual and reactive...then AI and automation are implemented.. then zero‑touch nirvana is achieved. It sounds elegant—and is almost useless when...

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  • Change Management
  • Incident Communication Management
  • Incident Management
  • Major Incident Management
  • Now Assist
  • On-Call Scheduling
  • Problem Management
  • Release Management
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  • Service Catalog
  • Service Desk
  • Service Operations Workspace

ReleaseOps Workspace?

Hello. Does anyone know where this workspace comes from in the ReleaseOps demo video? (Screenshot attached) I can't seem to find it anywhere.  Many thanks.   

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  • ReleaseOps

Resolved! Date Range filter of dashboard

I am looking to add date range filter on my dashboard or homepage, it should let me pick specific FROM & To date and based on the date selection the charts (widgets) data should be changed. e.g. 6th June, 2019 as From date & 16th June, 2019 as To dat...

  • Question
  • Dashboard

Change Date field automcatilly to 1 Year from today

On kb_knowledge form when the workflow go to draft, I want to change the valid_to date to 1 year from today automatically.  I am able to do it but format is a issue correct formt is 10-Jan-2023 but while setting it is error out due to 2027-04-01 form...

  • Question

Data Certification for CI and Relationship

Hello, We have run data certifications on AWS cloud CIs (ex: Cloud Gateways, Load Balancers, DynamoDBs, etc). Each of these require a relationship to a Service Instance. In certifications you can't select fields from a child and parent CI to include ...

  • Question

Pulling Okta user from catalog item portal

Good day!Anyone here have done a portal form and on the form, instead of a reference to sys_user, the requirement is to pull user information from Okta. The form will have a freeform text where submitter will provide the email address, then click a c...

  • Question

ServiceNow Exchange: Autonomous IT Academy - CMDB Core

  A trusted CMDB starts with the right foundation. In this session, learn how to configure CMDB Core so identification, reconciliation, and data source authority work together to prevent duplicate records and conflicting configuration item (CI) data...

  • Event

Resolved! IntegrationHub ETL Nested Ojbects

Hello! I've been tasked with installing and configuring the Service Graph Connector for Google Console to maintain our ChromeOS devices with our CMDB. I got the baseline installation of the plugin to work and data is flowing. The end user requested t...

  • Question
  • Service Graph Connector
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