I'm not sure how I did this, but I somehow made the Display Name field on the Asset[alm_asset] table start with "Calling Card - ". Here's what I did:1. Opened the dictionary entry for Display Name2. Insert and Stay3. In the new entry: a. Chan...
Hi All,There is a query related to loading multiple Import sets.after loadind data and creating transforming map, when I click on Run transform I have a slush-bucket and a combox have all names of all transform maps but when i choose the names at a t...
Are there any documented definitions or guidance for the Install Status & Sub Status reasons ?I appreciate not every company sticks with the out of the box (OOB) options and develops their own options or expands on the OOB but looking to see if there...
Hey all, I am in the depths of our company's first go live and have some general questions regarding how you've utilized a change process around your instance. So for example, it makes sense to have change requests for deploying new applications or u...
So is there an easy way for a user to remove their old labels? I know I can go in and delete them as an admin, but is there any way for an itil user to do it themselves?
As the subject states, I'm trying to find out who/what changed the value of a property, specifically 'glide.email.read.active'. It seems simple enough, but I'm not having much luck.
I'm trying to find out how I can have a cancel button added to a form for a catalog item that I used a record producer for. The concept is that when a customer realizes they do not wish to order the item, they can click cancel and it will return them...
Hello,I have a request to build some forms based off of the hardware form. I created a model category, but realized that I used the wrong tables to associate to the category. I deleted the category and then when I try to create another one, I get an ...
I have the following mail script for Change Approval Reminders://First, we need to locate our current user's approvals (the parm1 variable contains the current approver)var app = new GlideRecord('sysapproval_approver'); //cr...
Hi all, seen a few threads on this and none seem to answer the question exactly.What i need is a way to grab the email sent using the email client, and insert into activities, just like customer communication does.Yes i can insert this into the comme...
Hi,I have a requirement to change the state field labels. By Default, we have labels as Open, Pending Change, Known Error, Closed/Resolved, which I need to modify as per what I have as requirement. When I go to Problem -> Create New -> Right Click on...
What is the meaning of the "Work start" and "Work end" fields on a Change? How do they differ from "Planned Start Date" and "Planned End Date" ?
Hello,I think my question is pretty straight-forward. How do I change the displayed name of a field on the Task table without changing the displayed name of that same field in a different form? I thought this could be done by just personalizing the l...
I have setup auto generation of Record Numbers using the getNextObjNumberPadded() function.But i have observed that the system is skipping a number while creating a new one. Suppose the last one was PQR0016 then the next one is coming as PQR0018.Also...
