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LDAP Mapping

Hello ,  Can anyone please let me know what is "ObjectSID" and "ObjectGUID"?  These 2 should be mapped to "userid" in "sys_user" table in general?  Please do share your thoughts.

chennaiman by Kilo Expert
  • 2991 Views
  • 8 replies
  • 0 helpfuls

How to import date/time values from Excel...

Hi all,  Earlier I needed help figuring out how to import date/time values from Excel without changing them to some other timezone. In particular I needed the underlying date/time field values in the target table to match the date/time values in Exce...

DarkAvenger by Kilo Expert
  • 11998 Views
  • 4 replies
  • 2 helpfuls

Resolved! Why can't a survey_admin not see survey questions?

I have an attachment because a picture is worth a 1000 words.....  Issue is that when I log in as an Administrator I can go to Survey Response and see the questions for a specific survey. When I impersonate a person with survey_admin roles those fiel...

dlivingston by Giga Contributor
  • 1248 Views
  • 5 replies
  • 0 helpfuls

Resolved! SLA Conditions Fix

Hi All,  I am facing a challenge in addressing a requirement which seems to be very common but still no solution for it. I have requirement on SLAs where an assignment group is reassigned the ticket it should start from the interval where it stopped ...

Validate attachments on a record producer

I need to validate if the user has attached at least one document in a record producer and I'm trying to use the following function in the onSubmit Client Script but id doesn't work. I'm using the same function in the form itself and it works there. ...

Resolved! Detect when -- None -- is selected

For variables where I've checked the "include none" option, is there any way to tell when they picked none?   It doesn't look like the onChange method is called when that happens.   I'm wanting to hide some variables, for example, if they switch from...

grosch by Mega Expert
  • 1845 Views
  • 3 replies
  • 2 helpfuls

Trying to figure sum calculation for variable values

I am trying to build a catalog item that is based on a spreadsheet that used the =sum calculation.   I've found a few ideas out there but nothing that will work for me.   We'd like it to be just for this catalog item so not a business rule.   Current...

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Cheri M by Kilo Sage
  • 4382 Views
  • 14 replies
  • 0 helpfuls

Resolved! Closed_at update

Has anyone updated the closed_at field on a task (particularly the incident) when it's been reopened?   We allow customers to reopen incidents, if it was closed within the last 2 weeks.   The closed_at date retains the original closed date, instead o...

Resolved! Problem description max_length

Hi!  I am currently working on getting data out of the problem table.I am getting the schema out of the sys_dictionary definitions for the "problem" and the parent "task" table.The "description" field of the "task" table has a max_length of 4000.This...

hpesata by Kilo Expert
  • 1458 Views
  • 4 replies
  • 0 helpfuls

Resolved! Want to export huge data through report.

Hi All,I want to export a huge date about 4 lakh row of data.I am trying to export in excel,it giving at maximum 50,000 row in excel.Please let is it maximum limit of the service now or is there any way to export it.Please suggest a solution.

salu by Mega Guru
  • 3113 Views
  • 10 replies
  • 0 helpfuls

Resolved! ADFS Relay State URL encoding

We are looking for some advice for how to encode a URL with a RelayState so it can be properly processed by ADFS.We are configuring the ADFS and Service-Now to enable deep linking of embedded links in notifications messages to work even if the user i...

BobKendall by Mega Contributor
  • 6101 Views
  • 4 replies
  • 0 helpfuls