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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Curious to get a demo of the latest ServiceNow Risk capabilities for Q2 26? Every release, we post a list of demos of the latest risk and compliance features in our portfolio. Come back as we add more demos as we approach our Q2 release day on June 1...
Hi, My question is how to retrieve the deleted records in incidents by using condition created on. But we need to use server side script like fix or background script, can you please give suggestion how to write script.This is my script:var del = new...
I have created a decision table in a custom scope and am trying to retrieve data from it using the provided code within a Business Rule and Scheduled Job. However, I am consistently encountering cross-scope access errors. Please advise on how this ca...
Today is our production go-live and we installed CSM Configurable workspace and found a new feature added at the right pane of workspace i.e. recommended actions. How can I disable it or atleast collapse when the form loads. client is not liking it a...
A Configuration Manager working in the CMDB Workspace wants to see how CIs are connected to each other.Which tool can be used?Options:A. Relationship MapB. Unified MapC. Business Service Map Is there anything called relationship map in ServiceNow.. O...
Hi Team, I am trying to translate Yes/No values to Spanish for a choice field in ServiceNow. Field details: * Table: question* Element: type* Field Type: String I created translation records in sys_translated/sys_choice, but the translated values are...
Has anyone else run into this after upgrading to Australia Patch 2?com.snc.process_flow.reporting.level is now forced to BASIC in productionSetting it to FULL automatically reverts backNew flow executions only capture runtime state + duration (no ste...
Hi everyone,I'm creating a custom skill for task summarization and would like the Summarize button to be displayed in the same way as the OOTB case/incident Summarization feature. So far, I have:Created the custom skillAdded the Now Assist context me...
Is there any reason why an unused connection would give this error when trying to use it out of the blue. The last time it was used it was successful, about 2 to 3 weeks ago. I am using SGC for Microsoft Intune. I have disabled all scheduled configur...
I am on Zurich.I have instance "A" and on this instance I have a user account marked as both "machine" and Internal Integration User. This user account is linked to a role which is linked to a REST API's "execute" ACL.This ACL is linked to a scripted...
I have a custom table configured with AWA. When a new work item is assigned, I want AWA to calculate the agent's capacity based only on active records. Currently, agents may have records in different states. I want AWA to ignore records that are in C...
Hello I building a catalogue item, in the form, the business requested to add something like a table in the screenshot, where the cells, under the Options header are drop down options, and the cells under Locations are reference tables. Days are pre...
I'm getting stuck at a point where my skill execution fails due to a timeout, and now it's stuck in a loop without providing any response. It was working perfectly fine until yesterday.{"cancelled" : {"sourceCancelledResourceId" : "" ,"sourceCancelle...
Hi,Can anyone help me to share the real time scenario questions with answers for scripting in ServiceNow
Hi everyone,I am using a List/Data Table component in Workspace (Zurich release) and I would like to hide or completely remove the default "Edit" button/action from the list.The button is currently disabled/read-only, but I would like to remove it fr...
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