What is the use of business rule in trigger condition of survey? can anyone please elaborate the use of it?

[Sathwik1]

What is the use of business rule in trigger condition of survey? can anyone please elaborate the use of it?

[Ankur Bawiskar]

Hi,

there is this OOB email notification on "asmt_assessment_instance" table

Why not use that?

Name: Survey User Invite

URL: https://instanceName.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=634a4ae0d7011100828320300e6103c9

Regards
Ankur

[Sathwik1]

Hi @Ankur Yes, OOB notification is there but as per our client we will use one customised HTML format, so I need to use only that customised notification

[Ankur Bawiskar]

Hi,

So you can update the same notification with your HTML content.

Regards
Ankur

[Sathwik1]

@Ankur Bawiskar 

No Ankur It reflects to all other surveys also but we need the format for only this survey...is it possible?

[Ankur Bawiskar]

Hi,

then you can use advanced notification condition if the normal notification condition doesn't help

Regards
Ankur