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Resolved! Incident Excel report

Hi Everyone, Please help me that,when i export report of Excel on incidensts pending time should be reflect in the Excel sheet please help me on this high priority  

Divya Akula by Tera Contributor
  • 1274 Views
  • 9 replies
  • 1 helpfuls

Syntax to add multiple OUs in RDN

Hi All,I have a requirement where I have to add multiple OUs coming under same OU in a single LDAP OU definition, What can be the way I can do this ? Ex: I have ou1 it has x, y, z and p OUs in it how can I add this in a single RDN fieldI tried the be...

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Make text bold in email script

Hello community leaders, Mail Script:template.print('<a HREF="mailto:' + mail + '?subject=' + subject + '&body=To help us better understand your rating, please reply to this email but do not modify or delete the following items: satisfaction, survey,...

n_16 by Tera Contributor
  • 2218 Views
  • 4 replies
  • 0 helpfuls

Resolved! Dot walking field

Guys , Dot walking field is not showing in list level ?I just dot walked one field from user table to scoped application ,however it showing on form but showing when i tried to see on table.list level what could be the issue ?need your suggestion ! T...

pramn by Kilo Sage
  • 1264 Views
  • 9 replies
  • 3 helpfuls

How to make fields mandatory in client script once the other field is filled?

Hi All,I had a requirement to make the fields on the incident form as mandatory based on other fields(multiple fields ) populated.I have written a onload client script function Onload {    //Type appropriate comment here, and begin script below    va...

Community Alums by Community Alums  
  • 807 Views
  • 5 replies
  • 0 helpfuls

How to change appointment limit for Walk-Up Location

I am in a sandbox configuring Walk-up Experience for exploration and my test location is not able to book more than five appointments. There does not seem to be a setting to change this that I can find after pouring through SN documentation, the inte...

Monica11 by Giga Expert
  • 1112 Views
  • 3 replies
  • 0 helpfuls

Filter result from catalog client script

 Hello, When we went live with ServiceNow, our implementers created a Catalog Item for our Service Portal.  When a position code is entered on the form, an applications field is populated from a Catalog Client Script which reaches back to a Script In...

Eric148 by Tera Guru
  • 740 Views
  • 4 replies
  • 0 helpfuls

Set field value if the related list has the current record

Hi team, Would like to know how do we script/check whether the related list of the current record is not empty. See below screen shots for reference. In the Private Task [vtb_task] form, the related list is "Visual Task Board Cards" When we check the...

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ss123 by Tera Contributor
  • 892 Views
  • 14 replies
  • 3 helpfuls

Resolved! Including Group Name changes in an Update Set

Our SME recently left and I've taken over (with little experience of ServiceNow) so please go easy.  I'm trying to rebrand one of our companies in Dev and have noticed that not all of the changes are being pulled through into the update set. The chan...

UI action to change state of change record to Review

I need to create a new UI action to allow someone with the role of change manager to move a change record in any previous State straight to the State of Review so it can be updated and closed. Change Management intend to use this to record unauthoris...

Rob96 by Tera Contributor
  • 1095 Views
  • 9 replies
  • 0 helpfuls

Resolved! RITM Closed Incomplete best practice

Hi Team, Asking if there are any best practices when it comes to the Service Catalog lifecycle wherein: 1. An REQ has many RITMs2. The 5 RITMs are generated or created all at the same time3. There are 3 succeding RITMs after the 5 previous RITMs are ...

Albert by Tera Contributor
  • 1221 Views
  • 2 replies
  • 1 helpfuls