JBOSS discovery pattern
Hi All,Have added a step to capture the hostname for JBOSS server. When ran discovery in logs it got updated fine but not setting the value on form. Please help me with this.
Forum Posts
Resolved! Make field mandatory on submit (incident)
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
g_form.isNewRecord() is not working on portal
Hi All, Before submission of the catalog form through service portal i want to check the record is new in an onchange catalog client script , i used the function g_form.isNewRecord() but its not working as expected. Is there any other way to check if...
Resolved! How to create a report which shows SCTASK in the past 6 months having no KB article attached?
Can anyone please guide a way to create a report in Service-Now which would show SCTASK in the last 6 months having no KB article attached? Thanks!
Define ACL's for a new table
Hi All, Requirement : I have created a new table called "GBS case" which is extending from Task Table. Post the creating of table, 4 ACLs are created by default. Three Categories of people use this table1. Requesters(Here - Person A should not be abl...
Resolved! Need help to exclude weekends from the calculation
Hi All, The below script is working as expected but I need help to modify and remove the weekend from the calculation.The below advance script is on the calculated tab of field "Aging". The integer type field 'aging' is on scoped application. (funct...
Resolved! Calculate Business Duration Excluding Weekends.
Hi All, How can we exclude Weekends from Business duration Calculation? I'm getting 0 seconds as calculated Business Duration. Can someone please help me to correct the below code. Below is my code for reference. function setClosureFields() { curren...
Resolved! Calculate business days duration between 2 date fields
Hi, How to Calculate business days duration between 2 date fields
Adding a closed Incident to a problem
Hi, I'm not able to remove the predefined filter "active = true" on the ui page where you add incidents to a problem record. I doesn't seem to be an ACL-thing, because I can add closed Incidents to a problem record using the Edit button on the same r...
Resolved! Replace comma with dot in currency field
I'm trying to replace a comma for a dot in a currency field but I'm failing with the scriptThis is the scriptfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var...
How to check column labels of CSV file before loading into import set table
We want to check csv column headers before loading into import set. We are loading file from RITM to data source and from data source we are loading the file. For excel using parser and header column we can get details of header. But for CSV there is...
Resolved! scheduled email of report not working in file type CSV
I am setting up a scheduled email report for incident, where type I select excel, but Export stopped due to excessive size. Use CSV for a complete export. But when I use CSV type no report it is sending. Can anyone please help to identify the issue p...
Resolved! Define roles in Custom App
Hi All, Requirement: I have created a new custom app called "PeopleNow" and created a new table called "GB Case" which is extended from Task table and created few record producers using this table.Here, there are three categories of users who use thi...
Resolved! add clickable link in work notes for incident record.
Hi,When i post link in work notes its showing as a text. can anyone tell me how to write the code for cickable link in work notes.
Resolved! Through REST API Explorer creating a service catalog request item getting error in Response Body
Using Rest API Explorer to create a catalog request item im facing an issue with when im passing the all mandatory variables values in request body but i was received a response body as aPOST https://coniferdev.service-now.com/api/sn_sc/servicecatalo...
