The change manager at my company is looking for definitions that we can document for our change management process for the change closure codes. We've been looking and haven't found anything yet. Does anyone have a good resource of where I may be abl...
Hello ALL, I need to create a report -specific to any Incidents upgraded to P1 or downgraded from P1 to something else I did the following: 1. I created Metric Report>Metrics --> Definitions --> Newwith the following criteriaSee screen shot 2. Creat...
Hi Community, I have created a termination form in Service Catalog item , when a termination form is filled by users, there is filed called Effective date (variable is name effective_date) select for the actual termination date. I want to show the sa...
Created a Custom application from App engine studio , App engine fulfiller count on subscription dashboard showing 0 allocated out of purchased count xx, what would be the issue? does it required to configure anything to utilize itil role license.
Hi all, I have one catalog item and it has one variable called "has_approval" and its type is "checkbox". If any user selects that checkbox, then the attachment should be mandatory. If the user selects the check box and if he didn't attach the attach...
i have created a dashboard and i want to add it to the widget in service portal how can i add it
Line Manager approval should be triggered only if Opened By is not Requested for's manager. The line manager approval should bypass to the next step and the record needs to be Approval -> Approved and should move to the next step. If Opened by is dif...
I have a variable with a type 'Lookup Select Box'. Which is a reference to the sys_user_grmember table. When choosing an option, it displays the users name, once the request has been submitted, it shows the sys_id in the variable. See screen shots. W...
how can i fix this error? {"error":{"detail":"Transaction cancelled: maximum execution time exceeded Check logs for error trace or enable glide.rest.debug property to verify REST request processing","message":"com.glide.sys.TransactionCancelledExcept...
Hi All/ @Ankur Bawiskar ,I have created one custom form which will have some fields eg : 'Category' and 'Sub-Category' and 'custom attachment field' as per the requirement not used the attach icon. and Created one On-Change Client script(When categor...
Hello all, I am tryng to write OnChange Catalog Client Script to show an alert when some values are being selected from a Lookup Select Box variable. The variable is pointing to a custom table and what I want to do is to show alert when some of the ...
Hello, Currently, knowledge and catalog are default search result type in Agent Assist. I would like the search to default to only knowledge articles to eliminate the search results of the catalog items. Where would I go to change this default check...
When selecting German Language also it was showing English Choices only, so need to include German choices in the script, kindly help me
i want to populate a requester as a current log in user in a service portal please someone guide me on this
Hi All, I have a "request for" reference field in that field default value is logged in userid. So, If I select "exists"(its a checkbox) as No, then request for should be cleared. When I select back to "exists" as 'Yes' then UserID should be popul...
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