Resolved! Who added a tag to an incident
We have a request to identify who added a shared tag to an incident. The specific request is to have it show in the audit history but is there a way to report on who attached a tag?
Forum Posts
Access to this content denied based on report_view ACLs.
Hi can someone help point me in the right direction, I would like to publish reports with a URL that can be accessed anonymously, without being logged in. I've tried publishing a report with permission "Everyone", visible to "Public", however im gett...
Resolved! OnChange Catalog Client Script
Hi Experts, I need a help on this catalog client script. Script looks ok to me, bit it is not working on portal. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } if(g_form.getValue('accou...
What is the proper way to unflag a flagged knowledge article ?
Today we teach our users that when they have a flagged article, they should read the comments, and then tick the "flagged" box. Then they do a checkout of the article, and make the necessary changes to the article, after which they get the article pu...
Resolved! How to set RITM state Work in Progress in flow designer once request is approved.
RITM Screenshot Flow designer screenshot
Resolved! how to copy previous row variable to new row in multirow variable set when users click on add
HI, We have a requirement on Multirow variable set, when ever user clicks on add it should copy previous row variable to new row. Can some one suggest how to achieve this
what are the out of box incident management reports available in servicenow?
what are the outof box incident management reports available in service now?
what is the different between "resolve time" and "business resolve time" on incident form and on our report many of the time the business resolve time is 0 even there is resolve time hours ?
When I pull the report on incident table we are getting difference in "resolve time" and business resolve time" many of the time getting 0 as business resolve time eve there is resolve time can you please explain why it is getting 0 as business resol...
SLA's in ServiceNow - How do they work?
I'm trying to understand how SLA's work in ServiceNow, but have a few questions that I hope someone more knowledgeable can help with. My understanding is an SLA Definition is created (contract_sla) which sets the Name, Type, Target, Table, Durations,...
Resolved! I want to grant table access to a user with no role to see a specific table.
I want to grant table access to a user with no role to see a specific table, but I don't have permission to see this Linux Server table yet.How can I find out what other permissions are required in this case?
How to insert row in Multi Row Variable Set when using SNC.ScriptableOrderGuide through REST API?
Hello Everyone - I am hoping someone here might be able to shed some light on a problem that I am just not able to find a neat solution for. We currently have a requirement to utilize a Scripted REST API to submit an order using an order guide as pa...
Resolved! SLA Breach /w Multiple Assignment Groups
I am working on setting up our SLA triggers - we have multiple assignment groups that can be included in the lifecycle of an incident/request ticket. We want to be able to see which teams are meeting/breaching the SLAs we have set for response times....
Resolved! I see RITM Stage = waiting for approval, after approved.
1) I see RITM Stage = waiting for approval, after approved. (How to update the stage in the flow designer?) 2) when I moved the first TASK into Work in Progress – this should update the RITM stage & state, this is NOT happening @shyamkumar VK @Na...
Break fix
Hello, What does break fix means ,How does it works , What is the proces? Someone please share their expertise in thisThanks in advance
UI action Update is not working on Agent workspace
UI action Update is not working on Agent workspace for Incidents. UI action is visible however its not saving any changes or updating and returning to list view; as it does in the platform. The UI action is working exactly correct in the platform (Up...
