Hello Experts, We have a custom field on custom table which we have pulled out on incident form, that field is of choice type and set as 'Dropdown with None', Now the issue is whenever we are creating new ticket , that field value is showing none, bu...
In an effort to get our CI data in SNOW configuration management , we successfully identified critical CIs from old system and imported CIs into SNOW CMDB tables Now our team wants to import relationships to cmdb-rel-ci table from external source- ...
we have a record producer on incident table, and we have quantity variable in record producer. when user submits this record producer , based on the quantity the incident will create. but here the problem is with numbering. the newly created number i...
I have an urgent requirement to make 2 fields editable on incident form even after the incident is moved to closed state. As I read from other articles, I didn't see any OOB UI policy "Make fields read-only on close" to make any adjustments. I see on...
We are having a teams and servicenow integration using the IT Service Management integration with Microsoft Teams plugin. When we are initiating the chat from the incident, We are getting 401 - Unauthorised Error. Could anyone help on this.?
Hi All, I want to copy all the values returned from a while loop in a string field.Example if while loop gives me 3 ips, then ipdup field should have 1,2,3 ips. var record=arr[i];var gr= new GlideRecord("cmdb_ci_ip_address");gr.addQuery("nic.cmdb_ci"...
Hi Service Now community, I am looking to set up a PA dashboard and indicator to measure the time to resolve all service requests. By getting an overall average, we can then see which requests are taking too long and which are potential for automatio...
I have a doubt that in my sys_db_object table when i go to incident table and see the fields there are around 100 fields for the table.But in sys_dictionary if i search for incident table there are only 25 fields so why do sys_dictionary does not con...
Hi All, I want to understand the use of these roles. Can someone help me 1.what is the use of snc_internal role. Even with this role, the user is navigated to the portal page and not to the servicenow UI. 2.To login to the native servicenow UI what i...
Hi all, I am trying to populate a multi row variable set via an onload script. The mrvs is called software_requested, and contains two variables. 'justification' is a multi line text field, no problem. 'software' is a reference field and this is wh...
We have two reference fields (Assigned To and Assignment Group). When we select an Assignment Group we only show the list of Assigned To folks associated to that group. We now want to select a user from Assigned To and only show the Assignment Group...
We have this table of records that are shown in portal using the Data table from URL definition widget. We also added a new variable set in the record producer which contains two variables and these are not mapped to any of the fields in our table. ...
Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. ...
Hi Guys, 1. I created this run script (inserted into a workflow on requested item table). It has the role to create an incident and it works fine var inc = new GlideRecord('incident'); inc.initialize(); inc.short_description = current.value_of_field...
Hi, Need a field which will populate which template has been applied to a change form.. thanks