Restriction to users from accessing Service Portal
Hi Team, We need to block a certain country users from accessing the Service Portal,and also the Case Management.How can we achieve this. Thanks, Karan
Forum Posts
Resolved! Add to 'update set' link is missing under 'Related links' in ATF Test Suite
Hello, I am trying to move the Test Suite from one Update Set to another, but I don't find it under 'Related links' in Quebec version. Kindly help. Regards Suman P.
Create a "Multi Row" field on Change Request form
Hi everyone! Hope y'all are doing well. So, I have a requirement on the Change Request form, where I should create a relationship between CI's and some string values, such as "QA State", "Production Path", "Version" and more.. The first thing that ca...
Approval Triggering for Inactive user
Change ticket approvals are being generated for the inactive user, It should trigger for only active users It is happening for Manager approver and the CAB approvers. Please help me where I need to put the condition as active=true.
What are the roles that come with ITSM standard?
Hello ServiceNow Community, I am trying to figure out all the roles that come with the ITSM Standard package but am having difficulty with it. I was wondering if someone could point me toward the documentation that will give me this information or t...
Task SLA table: does "has_breached" column refer to "Actual" or "Business" time?
Dear SN Community,Our Company is using plenty of Operational Dashboards to report on various performance aspects, including SLA or OLA.One of the most frequently conditions used is the "has breached: True/False".Given the important distinction betwee...
Resolved! RITM Notifications not triggering
Hello, I'm trying to create and send a notification on the following condition on the Requested Item/RITM form, Condition - Send a notification after approval of the delivery of the ticket / Accepting delivery My notification configurations, 1....
Resolved! Adding, Removing options from client script
Hi Team, I need to add and remove options based on country (select box) selection. When India, china, singapore, korea and germany is chosen "USB-A and USB-A Nano" should appear but when other country is chosen only "USB-C" should be displayed funct...
Resolved! actual start and end dates needs to be auto populated when the changes moves from Scheldule ==> Implement
whenever we change the state from scheduled to implement at that time actual start date and end date should be auto-populate.
How to hide Remove button from the Attachment on Incident form
when the incident has been created caller should not be able to delete attachments on the incident form. How to hide Remove button on the Attachment?
Resolved! How to enable feature 'who else is viewing the ticket'.
How to enable feature 'who else is viewing the ticket' in ServiceNow. This feature is not available in our instance. Thanks Ravi
Resolved! Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Allow requestor to edit and re-submit the request via portal
How to Allow requestor to edit and re-submit the request via portal even if they have no roles assigned to them.
Removal of change task
I have been tasked to remove change task and I marked the task I want to remove but The delete option under "Actions on Selected rows" has been deactivated. Is there any other way of deleting the task? The task is currently assigned to another user w...
How to map Request_for variables with Ritm Request_for variables
Like the below screenshot ..i want the exact value for request_for which is mentioned in the variables section.Can anyone provide me BR code...because I have to write only BR.Thanks in advance.
