Hi, How can we set incident tickets that have already been created and saved, as child tickets for a parent ticket? I know how to create new child tickets but don't know how to associate tickets that have already been created as child tickets. Also,...
We currently own ITSM Pro and are on Quebec (will be moving to San Diego soon). What methodology or process should be followed to replace a broken asset (ie. laptop) from an incident in the CMDB and asset directly from the incident without having to ...
Hi Team, How to create a knowledge article from an incident ? Can you please explain in step by step actually I have gone through service now docs but I didn't get anything Anyone implemented this feature please let me know Thanks, Raj
I need to write a script for a custom created field's visibility (custom field name "Justification"). It needs to be displayed and become mandatory must only if "Score" field is manually updated. The condition builder does not have options for "Score...
I have configured OOB survey for service request. and created a trigger table for that. below is the table. and a notification is being sent out to the user as below snap Here ask is to send notification on RITM instead of catalog task. how ca...
From the licensing documentation it shows that Cost Management is included in all of the ITSM license types. Does this include the com.snc.cost_management (Cost Management) plugin or does this mean that you are only entitled to use the com.snc.expens...
Hi, I am trying to add the user from sc_task field 'assigned to' to the RITM form field 'watchlist'. Watchlist is a glide list type field. When the assigned to is filled on sc_task form then the user should get filled on watchlist on ritm. Kindly hel...
Hi, I've created some ACLs on a new CMDB class so that ITIL role cant insert, update or delete record in that new class table. What's really weird is that its still allowing users with ITIL role to actually perform those actions in the Agent Workspa...
Hi, we have one variable set with 7 variables, in those 7 variables, we need only 5 variables as separate variable set so we deleted those 5 variables from existing variable set and created a variable set with those 5 variables again and used in diff...
Hello Experts, I am stuck with thie below issue Affected CI 'Add' button to be visible on New and Assess state of Change Request and always visible to users having Change_manager role . There is a script include ChangeProposed responsible for this ,...
Hi All, I'm planning to Install Performance Analytics Plugin and already subscribed the ITSM Pro License earlier. Just wanted to know which Plugin should I need to install- 1. Performance Analytic - Premium (com.snc.pa.premium) OR2. Performance Anal...
hii all, my requirement is in the company table, employee field is non-mandatory only for the program manager. how to make this
How to create KEDB and what types known errors need to create in KEDB
We have a public knowledge base, that works fine on an old style portal. I would like to show KB articles to public so unauthorized users can read them. Using a UI page build with UI Builder. I have searched around and the only posts I can find are ...
Hello, We have upgraded the post production environment from Quebec to San Diego. Has anyone experience the following error message when booking an walk-up appointment? For further information, the error only appears when setting the appointment ty...
