What is the use of business rule in trigger condition of survey? can anyone please elaborate the use of it?

[Sathwik1]

What is the use of business rule in trigger condition of survey? can anyone please elaborate the use of it?

[Ankur Bawiskar]

Hi,

then you can do this

1) update OOB notification so that it doesn't trigger for your survey

2) The newly created notification should trigger only for your custom survey

Regards
Ankur

[Sathwik1]

@Ankur Bawiskar 

I didn't get your point ankur, can you please elaborate a bit more?

hope u you are clear with my requirement, please help

[Ankur Bawiskar]

@Sathwik 

I could see you have marked other response as correct.

The same approach was mentioned in my previous comment to update both the notification conditions so that they are mutually exclusive.

i.e. OOB notification should not trigger for your Survey when you update OOB notification condition

Your new notification should only trigger for your survey and not other survey when you update this notification condition.

You can only mark 1 response as correct.

So please mark appropriate response correct and helpful.

Regards
Ankur

[Sathwik1]

@Ankur Bawiskar 

Just a small query, is there any cool down period for creating of suvery instances? because last night I tested with 7 incidents for 1st incident survey instance was created and for all other remaining survey instances was not created..

now I have tested survey instances was created and tested again now survey instance was not created.. can you please confirm what is the issue?

[Ankur Bawiskar]

Hi,

possibly because of the repeat interval

Configure a trigger condition for a survey

Regards
Ankur