What would keep the audit history tab from populating automatically on load?

Mark_Bailey · ‎07-05-2016

When an asset is loaded in a form view, the audit history is not automatically populating. The rest of the related tabs load fine.

My asset team tells me it used to load automatically. I suspect something was adjusted during an upgrade to Geneva, by design or error unknown.

When you right click on the header and choose reload, the audit history tab will populate.

What would keep the audit history tab from populating automatically on load?

Mark_Bailey · ‎07-19-2016

According to ServiceNow this is now new expected behavior. I find it odd, but OK.

ServiceNow says: "I did some more investigation and at the time the related list is first loaded the information it wants to display which comes from history line and history set is not loaded yet. That is why it works when you refresh or when you have the related lists load on demand which forces them to load after history line and history set are loaded. The behavior was mentioned in an old problem I found which was closed with no plan to fix so it is expected.

It doesn't happen when the old activity formatter is on the form because that would trigger the history line and history set to be loaded which explains the difference between Fuji and Geneva as the Geneva activity formatter works differently and loads after the related list if related lists are not set to on demand."

View solution in original post

Jon Barnes · ‎07-05-2016

is this a related list? Only asking because I don't have an audit history tab on my personal instance, so assume this was a customization. Usually, any time I see a form not fully loading, it is because of a javascript error or malformed HTML, which can happen with journal fields. Can you check your javascript console to see if there are any errors on the page. would also be interested in seeing a screen shot of your form...

sergiu_panaite · ‎07-05-2016

Mark,

How are the related lists loading?

If the related list load after the form loads, they will be loaded via AJAX and it must just be taking time to load the Audit History. What if you test by loading them either 'With the Form' or 'On-demand', does it shows any difference?

Regards,

Mark_Bailey · ‎07-06-2016

Sergiu I had with form and changed to after form loads. Neither made a difference. When the form is pull up the list does not load, and then if you use the function reload form it will populate the related list audit history.

Jonathan it is a related list, however it is an out of box related list.

I copy the3 java console activity and don't see anything that jumps out at me, but I am not great with interpreting this.

Unloaded table does not match current table alm_asset

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 added render event for ui_policy_onLoad

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js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 running inline scripts, count: 0

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js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.000] onLoad calcReturn

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.003] onLoad Asset tag not mandatory on cons/soft

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.000] onLoad Auditor - Set fields read-only

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.016] ui_policy loaded

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 runAfterAllLoaded, functions: 69

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 fireAllChangeHandlers start

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 fireAllChangeHandlers end

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 late load functions: 3

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.118] runAfterAllLoaded finished

alm_hardware.do?sys_id=af48afc…&sysparm_record_target=alm_asset&sysparm_rec…:99 +-- Parse times

alm_hardware.do?sys_id=af48afc…&sysparm_record_target=alm_asset&sysparm_rec…:100 | CSS parse: 142.41000000000008

alm_hardware.do?sys_id=af48afc…&sysparm_record_target=alm_asset&sysparm_rec…:101 | JS doctype: 194.45500000000015

alm_hardware.do?sys_id=af48afc…&sysparm_record_target=alm_asset&sysparm_rec…:102 | JS at end of page: 313.8899999999999

alm_hardware.do?sys_id=af48afc…&sysparm_record_target=alm_asset&sysparm_rec…:103 +-- All parsing: 650.785

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 after page loaded starting

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.061] GwtListEditor onTableLoad, tables examined: 8

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.075] after page loaded complete, functions called: 7

js_includes_ngCommon.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:18505 >>> connection exists, request satisfied

angular_includes_1.4.jsx?v=03-23-2016_1452:110 >>> init alm_hardware?sys_id=af48afcea8c9a100a95bb0f7364435bd

js_includes_ngCommon.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:18505 >>> connection exists, request satisfied

angular_includes_1.4.jsx?v=03-23-2016_1452:110 >>> init alm_hardware?sys_id=af48afcea8c9a100a95bb0f7364435bd

js_includes_ngCommon.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:18505 >>> connection exists, request satisfied

js_includes_ngCommon.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:18863 >>>>>> /sn/rp/alm_hardware/af48afcea8c9a100a95bb0f7364435bd

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.166] *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: GlideSystemAjax

js_includes_doctype.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:10518 *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: GlideSystemAjax

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.378] *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: SysMeta

js_includes_doctype.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:10518 *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: SysMeta

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.310] *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: GlideSystemAjax

js_includes_doctype.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:10518 *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: GlideSystemAjax

js_includes_navpage15.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:1922 [00:00:00.301] *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: SysMeta

js_includes_doctype.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:10518 *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: SysMeta

angular_includes_1.4.jsx?v=03-23-2016_1452:110 factory.snPresence >>> server error @ Wed Jul 06 2016 09:15:52 GMT-0500 (Central Daylight Time)

js_includes_ngCommon.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:18863 >>>>>> /sn/rp/alm_hardware/af48afcea8c9a100a95bb0f7364435bd

angular_includes_1.4.jsx?v=03-23-2016_1452:110 factory.snPresence >>> server error @ Wed Jul 06 2016 09:16:07 GMT-0500 (Central Daylight Time)

js_includes_ngCommon.jsx?v=03-23-2016_1452&lp=Fri_Jul_01_08_46_31_PDT_2016&c=4_42:18863 >>>>>> /sn/rp/alm_hardware/af48afcea8c9a100a95bb0f7364435bd

angular_includes_1.4.jsx?v=03-23-2016_1452:110 factory.snPresence >>> server error @ Wed Jul 06 2016 09:16:22 GMT-0500 (Central Daylight Time)

angular_includes_1.4.jsx?v=03-23-2016_1452:110 factory.snPresence >>> server error @ Wed Jul 06 2016 09:16:37 GMT-0500 (Central Daylight Time)

Mark_Bailey · ‎07-19-2016

According to ServiceNow this is now new expected behavior. I find it odd, but OK.

ServiceNow says: "I did some more investigation and at the time the related list is first loaded the information it wants to display which comes from history line and history set is not loaded yet. That is why it works when you refresh or when you have the related lists load on demand which forces them to load after history line and history set are loaded. The behavior was mentioned in an old problem I found which was closed with no plan to fix so it is expected.

It doesn't happen when the old activity formatter is on the form because that would trigger the history line and history set to be loaded which explains the difference between Fuji and Geneva as the Geneva activity formatter works differently and loads after the related list if related lists are not set to on demand."