Resolved! How we can create 5 incident tasks through a record producer.
How we can create 5 incident tasks through a record producer.
Forum Posts
HTML field editor
When a user right-clicks on a HTML field within a record, can we configure more options (like text color, text format...some tool bar options) in context menu. Instead, only link
Trigger Robust Transform Map on Record Insert
Hi Team,I’m working on a use case where I need to insert a record into a staging table, and then automatically execute a Robust Transform Map when the record is inserted.The reason for using a Robust Transform Map is that I need to perform operations...
Resolved! If any group is not having user then for group approval then workflow need to stuck over their
If any group is not having user then for group approval then workflow need to stuck over their but it is approving my request directly can you please help me in this scenario .... I am using advance option to assign group using this script answer = [...
Issue with Adding an Outlook Group Email to CC Field in ServiceNow Email Notification
Hi all,I’m trying to add an Outlook group email to the CC field in a ServiceNow email notification. The email logs show the group email is added, but when I check Outlook, the CC field is empty, and only the "To" field appears. Any ideas on why this ...
Resolved! I want to manage the visibility of catalog items only to the subscribers to the Service Offerings
I would like to show the catalog items to the users who subscribed to the Service Offerings. Let's say On the service_offering table, there is a service offering called "SAP Retail " and Abel was added to the Subscribed by user related list and there...
Flow based on variables for Service Catalog RITM
Hello Team, I have an issue related to flow. Help me to achieve this.Once a request submitted, and RITM gets created. We have two variables:(check box)1) request approval2) Approval not required So, after ritm gets created, and if a user checks- "req...
Need to configure queue rule based on RITM Requested for country assigned to respective agent
Hi Need to configure queue rule based on RITM Requested for country assigned to respective assigned to of same country this should be for sc tasks and incidents If user submitting the request or incident with the assignment group as 'ABC' then this ...
Changing tagline color in Service Portal
How to change the tagline color while creating a service portal?My issue:I want to change the color of the tagline "We are happy to see you here!". I tried to change the color by selecting the bootstrap color but it is not changing.Please help.Thank ...
User Criteria inclusions and exclusions in Audiences
In ServiceNow's UI Builder, audiences are user criteria that determine which users can view a specific page variant, allowing for personalized user experiences by restricting access to certain pages based on roles or other user attributesNavigate to...
Related list on Incident form to create an email notification
we have a p1 notification related list where they can add a new p1 broadcast. I have been asked to make a related list for P2 incidents where they could click new and it would use an email notification that have created. I have the new related list j...
Requests being marked Closed Incomplete when their RITMS are Closed Complete
Hi all, I've been running into a problem with requests. Every time I mark a RITM as Closed Complete, it's parent Request is marked as Closed Incomplete. As far as I can tell this is controlled by the "Close Parent if Required" business rule, but the ...
How to take Currency type field in Record producer variable?
Hi All,Actually in record producer, few fields are Currency type fields, So my requirement was that need to enter currency , basically these fields needs to map with backend fields in the incident form Please help me to solve this. ThanksDeepika
Be able to attach the record number even parent record is in resolved/closed mode.
The fields Parent Incident, Problem, Change Request, and Caused by Change of "Related Records" tab of an Incident record in ServiceNow is Read-only mode after being incident/problem is being resolved or closed. we need this to be in editable mode to ...
Event got triggered but notification not triggered
Hi All, I need to trigger the notification from flow design using the event, in the event only i need to define the group dynamically.below script works in event log it shows user sys id in Param 1 but notification not triggered. var grp = current.ge...