Hello all,Is the best place to prepare for the ITSM exam the documentation?I've grasped a strong understanding of the baseline functionality and architecture of each domain but I am curious where I can go to better prepare for the Business Cases and ...
I want to know if it is possible in Yukohama - User Profiles to create multiple shadow profiles for a same person, likewise we do for Translated Versions of a Knowledge Article ( A separate object but linked with the same user).Different profiles can...
RITM Variable and Field data:Requested By: Suswara Venkata GoliRequested For: Suswara Venkata GoliShort description: Need EDIT access to the reports in dashboard SAP Security AMS - IBM KHCDescription: Need EDIT access to the reports in dashboard SAP ...
in our email notifications , we would like to redirect the notification Uri link to to employee center portal , when user click on the link it should redirect to portal instead native UI Here is the below code. can someone please assist us. (functi...
Hello, I am looking for a solution to integrate SentienelOne to ServiceNow via API. Actually, we are wondering if anyone use SentinelOne as input tool to populate the CMDB?Thanks
We recently started to use Decision Tables.We have created a table to look at an employees department, and based on that assign a catalog task to the right teamWe have some departments that have a specialized Service Desk, so instead of those Onboard...
I have created a ML solution in PI ->Similarity Solution Where I want to match incident to knowledge articles. I used the below solution definition TableKnowledge [kb_knowledge]Similarity Fieldsshort_descriptionTable to compareIncident [incident]Fi...
Hi,I want to send a bell notification to assignment group users based on state and priority changes.Can anyone please help on this, It will be usefull. Thanks!
Hello Community. I have imported data by using intune integration in service now.data is loaded into staging table. I am trying to load data into target table for that I have used ETL process.but when I am trying to load all data it gives an error."E...
Hi,Customer Satisfaction1.How satisfied are you with the resolution of your case?→ Rating (1–5 stars)Promoter Score2.Was your issue resolved in a timely manner?1 (Very Dissatisfied) 2 (Dissatisfied)3 (Neutral)4 (Satisfied)5 (Very Satisfied)How to giv...
var gr = new GlideRecord('sys_user_grmember');// gr.addQuery('sys_id', 'd23bbe79ac1464186694751286d85f70');gr.addQuery('user.name','Beth Anglin');gr.query();gs.info(gr.getRowCount());while (gr.next()) { // gs.info(gr.group.name); var group = gr...
Hi, The query is regarding Ebonding Change Management . So we have to Ebond the Change Management. All the Changes are created via Record Producer at Client and Supplier. so You fill the basic minimum details in record producer and then a change is ...
I create one KB Article after that i need to submit the feeback like Helpful? Yes :No "when the user the click on YES then showing pop up Thank you for the feedback To get even better please provide additional details". Reason1.The article was to r...
One boubt regarding KB article from Service portal. When we open any KB article from service portal we have Helpful Yes and No.So if we click yes it sends the feedback and if we click NO the pop up opens and end user can submit the feedback. Any idea...
I am trying to restrict Approvals on service portal header menu to only show approvals for certain task records. I modified the SP header menu but when clicking on Approval it shows View All Approvals which is still showing all approvals. View All Ap...
