Attachments are not copied
Hi team,I have added a attachment on request in service operations workspace, but it is not attaching to ritm and task.Where the configuration exists.Please help me
Forum Posts
Trouble Building Database View – Unexpected Results with Campus Data
Hi everyone,I'm working on building a Database View that should return a single row per incident, including the INC number and its related campus data points. However, the results I'm getting are not accurate — instead of one consolidated row per inc...
Hide record information on service operations workspace
Hi team,Can anyone help me how hide the record information in service operations workspace.
Resolved! Select what fields are visible on a record preview
I'm trying to figure out where to select what fields are visible on a preview pop up but am unsure where to do this. In this case I want to add a custom field to the company popup on the incident form Many thanks,Alex
Playbook
Hey All,Is there any way to call the playbook created in Workflow Studio through flow desginer.I don’t get any action in my PDI in the name of Run Playbook/Start Playbook in flow desginer as suggested in some forum.Need input on this.Thanks.
Dashboard interactive filter checkbox is not showing
Hi All, We have an issue with dashboard interactive filters checkbox. when we click on elements usually it use to show the checkboxes but currently it is not showing.
Change process not showing stages properly
Hi Team, We have Process Flow for change request. We have defined several flow formatters and given view conditions. But still stages are showing for invalid conditions as well. This has to be visible for standard, normal and Expedited, but the stage...
Popup Confirmation upon login
Hello, we have a requirement to show a Terms and Conditions popup upon each login. I believe the previous developer used the information contained at https://www.servicenow.com/community/developer-articles/create-a-popup-message-on-login/ta-p/2305530...
link on the incident form based on condition
Hi All,I have a requirement where I have to add the link on top of incident form, clicking on which user must be redirected to list of records, this link should be visible only when state is in progress.I tried this with annotation but unable to hide...
where to customize ,out of the box TASK SLA's related list which is present on Incident form.
Hi Everyone, I have a requirement to appear incident task sla's on the out of the box Task SLA's related list .Where could I find this option to customize this requirement.Please help me on this . Thanks,Amulya P
Standard change
Hi,I need a clarification regarding standard change templates.Actually, Users with the ITIL role can view the list of available standard changes and submit change requests.So, who can be able to create standard change templates and who can be able to...
Resolved! How we can create 5 incident tasks through a record producer.
How we can create 5 incident tasks through a record producer.
HTML field editor
When a user right-clicks on a HTML field within a record, can we configure more options (like text color, text format...some tool bar options) in context menu. Instead, only link
Trigger Robust Transform Map on Record Insert
Hi Team,I’m working on a use case where I need to insert a record into a staging table, and then automatically execute a Robust Transform Map when the record is inserted.The reason for using a Robust Transform Map is that I need to perform operations...
Resolved! If any group is not having user then for group approval then workflow need to stuck over their
If any group is not having user then for group approval then workflow need to stuck over their but it is approving my request directly can you please help me in this scenario .... I am using advance option to assign group using this script answer = [...