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Change module rework - moving back close to OOB

Currently, we have a heavy customization built on the Change module and we need to remove customization and move back closure to OOB. Kindly suggest, if there is any process that we should follow and do ServiceNow provides assistance and any guidelin...

Mahesh53 by Tera Contributor
  • 297 Views
  • 2 replies
  • 0 helpfuls

How to Make the Embedded list mandatory

Hi Team,We have embedded field in Change Task table. We are trying to make the embedded field mandatory when the change task is in open state. Kindly help me how to proceed it? 

Arun91 by Tera Contributor
  • 353 Views
  • 5 replies
  • 0 helpfuls

Resolved! How do I create a client script just for Agent Workspace?

Looking to clear a field on the Incident form with an onChange client script. I want this done for Agent Workspace -- how do I do create one such that it executes in Workspace? Note: I've got a UI Policy set up that works for the platform and Agent W...

Amy13 by Tera Contributor
  • 13160 Views
  • 9 replies
  • 8 helpfuls

Resolved! Two parallel level approval

I have to create Two parallel level approval through workflow i.e. both generated at same time - however RITM cannot get created until both groups have approved and if anyone rejects then RITM should be cancelled. Can anyone please help me out. Thank...

abhisek by Tera Contributor
  • 587 Views
  • 3 replies
  • 2 helpfuls

Service Bridge E-bonding is not working

Hi all, In our instance e-bonding is not working from the provider side. As i have check from both of the instances the consumer instance is working fine and getting e-bonded with correlation id but on the other hand provider instance is not getting ...

Devansh00 by Tera Contributor
  • 285 Views
  • 1 replies
  • 0 helpfuls

URL Field in Translated Text (sys_translated_text) Table

How can we use the [sys_translated_text] table Record for URL field for different Language or How can we fulfill it with any another approach? For,Preferred Languge (English) on Service Portal - Clicking on Annoucement it will redirect to English Kno...

PareshW by Tera Contributor
  • 395 Views
  • 2 replies
  • 0 helpfuls

Make global search default to global for all users

Hi Team,When any user searches for any ticket on global search , he is given options to select workspace and global.Requirement is make global default to all users instead of giving them options to select workspace. Is this possible ? if so how ?

rambo1 by Tera Guru
  • 410 Views
  • 1 replies
  • 0 helpfuls

Is there a way to flag an Incident for Quality Assessment?

Is there a way for our second/third level teams to mark a ticket for immediate quality review? For example; First level Agent A misses a knowledge document and doesn't follow process when transfering the ticket to Team X.  Second level Agent B can th...

n8salisbury by Giga Contributor
  • 1608 Views
  • 2 replies
  • 3 helpfuls