Hi All,I have a requirement to create RITMs from an Excel sheet for a catalog form. I've already imported the open records and generated RITMs successfully. Now, the customer wants us to import closed or historical data too.According to the workflow,...
Hi everyone,I have 3 UI Policies, and each of them contains around 8–9 UI Policy Actions (show/hide and mandatory conditions for variables). But the UI Policies are not working as expected.I already checked the Order and also tried Reverse if false, ...
Background: We recently upgraded from Rome to Tokyo. We do not use Major Incident Management. After the upgrade, we noticed two new fields on the incident table: Business Impact and Probable Cause. These are visible OOB on the incident form in the S...
In our environment, we have many non-IT users with ITIL roles. ServiceNow is being used for task assignment for the entire company and all this is run off the Incident table. (Note: I know how bad this is. I inherited this and did not design it. Thi...
Hi everyone,I'm working on a Catalog Item form in ServiceNow and I have a requirement to make the Attachment field mandatory. Specifically, I want toDisplay a red asterisk (*) next to the attachment section so that users know it's required — just lik...
I am trying to create new Dynamic Filter Option to reset the SLAs.I have try to create both Client Callable as well without Client Callable Script Include and trying to call in the Dynamic Filter but it is not going inside the function created in Scr...
Good morning! I will start by explaining the need we have. Our service catalog has over 2000+ items, and its growing fast. As such, we're trying to find ways to minimize the creation of new variables, to reuse those we have already have. A lot of the...
Hi all,i have started exploring Integrations. How to set access token stored in system properites in to Http request please guide me in detail. i have tried hardcode value in bearer its working i want them dynamically.
Hi all, I have a requirement to show a friendly user message, if a user is not permitted to move a problem from state resolved to closed. There is a quality assurance check, so only those with the role "problem_manager" must be able to move from reso...
Has anyone setup an On-call roster to send an email to a group or send a teams message to group instead of the primary user that is on-call. Is this possible without custom code/workflow?
Hello. We are in the middle of a Service Operations Workspace implementation for a customer and currently looking at the landing page. Our problem is that when clicking on the donut filters, the list below doesn't change. Clicking 'View all' is not a...
Team,Is there any way for me to recover the SNow reports I created under my Group?I was the part of this project and created the reports , however i left the project and for some reasons again I back to the same project and my ID got disabled, now I ...
Perhaps this is a quirk of the new Polaris UI... We have a "Related Incidents" UI Macro associated with our configuration item field. In UI16, when we click the related incidents button, this modal pops up: Note the funnel icon that allows you to m...
I have recently added the file extensions (cbl, cob, wsdl, ccp, cpy, raml) under glide.attachment.extensions property to enable user add those files in the ServiceNow as a valid attachment. However, after adding them the file extensions cbl, cob, wsd...
