When a user replies to closed incident how to send a notification as a reply to user's email ?

[SSA1]

Hi,

I have configured a autoreply to send when the user replies to closed/resolved incident. I have followed these steps.

Created a Inbound email action.

And calling a event inside inbound email action

then create notification to send the email to user.

But this email sent separately to user how Can I send as a reply to after user's reply email.

Any guidance will be much appreciated!

[SSA1]

Thanks for the reply ! Can u please include some sample to refer, as I'm a beginner it will be very helpful!

[Allen Andreas]

Hello,

Please confirm from what I've mentioned, if that is what you're talking about?

Please mark reply as Helpful, if applicable. Thanks!

[SSA1]

yes what u have explained above is the exact problem I'm facing! please give me some guidance since i'm a beginner