hi all, On change form, we have two custom fields with choice values Yes/No, Whenever we create normal change by selecteing ' yes ' either of two custom fields , how to add new approval group to change form???
I am having 3 Icon Links(linked to catalog items) in the portal. I need to add border to these icons so that these can be differentiated.
Hello everybody, We have a field called Configuration item that references our CMDB, It does a search for the exact name, but I would like it to do a search with approximate, The same already occurs when I insert the (*) I appreciate any help.
getSCAttachmentCount(); is not working for me. I copied same code from the community, still not working. onSubmit Client Script code: function onSubmit() { try { var attachmentList = gel("header_attachment_list_label"); if (attachmen...
Invalid query detected, please check logs for details [Unknown field item in table sc_req_item] this error is shown as warning in logs, how to debug this schedule script is not working
There could be times where some sensitive data could be inadvertently added to an issue in a text format, on a comment, description, or other forms (Fields, etc). For security reasons and due to this information needs to be removed/ Hidden.Although t...
Hi All, I have to add Knowledge Article link under Catalog Item. Please suggest, how can i achieve. Thanks in advance! Regards Anchal
Hi Guys, I'm having a requirement where I need to modify the change request values of multiple standard change templates. Scenario: I've 100+ standard change template and I need to update the short description (short is same on all templates) of all ...
Created a catalog item with one of the variable as Users which is of type List Collector. In native view, it appears as expected but in portal it is showing as reference field. How to achieve this slush bucket view in portal. Portal view:
How do I create a report for requests and Incidents that have been reassigned from one WG to another. EX: Assigned to Group A and Group A reassigned to Group B.
Hi everyone! I would like to ask your assistance, I have this requirement wherein when a user is placed as a Group Manager it will automatically grant an "approver_user" role. However, I would also like to revert once the user is no longer a Group Ma...
We have a requirement where we need to show a variable which contains the options in the slushbucket. I have tried using list collector variable type but the slushbucket is only displayed on the native UI, on the portal side it displays the variable ...
What is the mechanism to shift unreviewed agenda items to a later CAB meeting? The use case assumes that a CAB meeting has more agenda items than available time. After the meeting ends, the remaining agenda items seem to be stuck with "Pending" state...
Hi All, I have a requirement to prevent form submission in service portal if the catalog item has no attachment when one of the fields has a certain value. I have tried onSubmit catalog client script with the following code, but it returns false even...
Hello community,Can someone help us with automating the below requirement. Requirement : We have 2 duplicate locations 1) ABC Street 2) ABC st Location 1 is referenced in more than 100 other records like user location in sys_user table, cmdb_ci etc. ...
