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Few Users are not syncing from AD to ServiceNow

Hello Experts, We have identified an issue where some users are not in sync between AD and ServiceNow. I've done the below troubleshooting. 1. Tested LDAP connection. (It is success). 2. Manually loaded data in Dev instance. Able to see the user's da...

Stages - RITM

Hi SNow community,Im in doubt with the following case: Got a catalog item that doesnt have a flow/workflow/execution planScheduled flow The case is that when the flow triggers it generates a Req/Ritm/Sctask but it's using stages i dont recognize. Req...

Resolved! Resetting an Incident View Back to Default

We have a number of customized forms that we're wanting to start pulling back custom fields from, however we want to maintain the forms as they currently are until we understand the impact of reverting back on processes as they exist now.  We want to...

Branch activity in workflow

Hello Community, Can anyone please help me with branch activity condition  in workflow for accessing list collector values??.. I tried below conditions in branch activity to check list collector values but not working. current.variables.variablename....

how to restrict list view edit of state of change records?

hi, I want to restrict edit of state fields for list view  where only change manager role needs to be able to see closed successful and closed with defects options in state, even the admin should not see these two options, rest of the options of the ...

sai190 by Tera Contributor
  • 2500 Views
  • 20 replies
  • 2 helpfuls

How to Remove Value from field

Hi All, kindly help me on below one there are two List type fields PR Parent, PR Child if Parent value removed from PR Parent then that Parent related Child values should be removed from PR Child.   PR Details table designed like this.

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chanikya by Kilo Sage
  • 2178 Views
  • 17 replies
  • 0 helpfuls

Flow Designer evaluating If incorrectly?

For some reason my Flow Designer If statement is evaluating a condition: a == false && b != c as a == false && b == c. I have tried to adjust my Flow a few times but, for some reason this condition does not stick. Here is the condition: And the exec...

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Drew19 by Tera Contributor
  • 834 Views
  • 5 replies
  • 0 helpfuls

Admin need to override the view rules

Hi, i need to write a view rule, the view name is test. the admin role users should not have the view rule they can able to change the view. Can any one suggest what should be written in scripting , i have given the view name.   Admins need to have...

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Shashank30 by Tera Contributor
  • 1465 Views
  • 7 replies
  • 0 helpfuls

UI Action - on Click functionality

Hello,  I have a requirement where i need to create a UI Action "Self Approve"  On Click Action: 1.State will change to Approved 2.redirection to relevant record (a record in another table with same name). 3. Comments will be populated "Self Approve...

NewBiee by Tera Contributor
  • 1212 Views
  • 2 replies
  • 0 helpfuls