Hello All, There is a requirement to copy the attachment from RITM to Catalog Task using workflow. I could see more community answer to do that using after Business Rule in task form, but I have been asked to do that using workflow. I tried replicat...
Hi there, We've recently implemented ETA times in our Incident Managements and I'd like this to be highlighted when the time approaches: As you'll see bellow, the ETA (last column on the right) represents a time which an update must be provided by to...
Hi All, How can we remove the duplicate values in List collector, type is service catalog. ex: 1) USA 2) USA 3) India 4) Germany Here is a two choices of USA But we need to be showing one record of USA choices
Hello, I wrote a script where I can check if a record exists with the following condition and it is not able to find. var methods = new GlideRecord("incident"); var returnValue = methods.get("caller_id", "Bud Richman"); gs.addInfoMessage("the record ...
I need to show the parent RITM number in the Related lists in the catalog task form. Please help me in this. Thanks, Regards, Saloni
Dear expert,Is it possible to change the incident notes to a rich text box?Then we can type texts and paste screenshots in one box.Thank you!
i want a button of my choice to every record on list layout PFA for reference
Hi I need to enable virtual agent for particular item so that it ask question for particular form .If you see below workflow screenshot for order item conversation there is decision whether there is va support or not??. (function execute(...
Hello, I have a field of type 'Image' which can take an image. I want to display this image on a widget I have. I tried showing it on the widget but it gives me a sys_id instead. How can I show it ? Thanks
Hi, Everyone. I used single line text variable and changed the validation regex to Number. However, I'm not sure how to set a number range, for example the maximum person can be in a room is only 25. Can someone help?
please someone provide me the background script to close only the targeted RITM records. not all in sc_req_item table/ sc_request table i will have a few RITM record numbers. through background script i have to close only given RITM and REQ, not for ...
Hi, We are trying to build custom related list for Problem Management. We need to display Incident outages under problem for all related Incident to the current problem. Custom field was added cmdb_ci_outage table to refer related Incident. Lets say ...
Hi Team,In one of my service catalog I have model as a reference field.After selecting the name it always shows display name in field and also I do not want to change the name display property to true as it would impact all whichever references the m...
I know that the cloning requirements varies from org. to org. But I want to listen from you how/when you are making use of cloning. Best practices on this topic. and especially before an upgrade (DEV), I think its good to clone from PROD. Your though...
This is my code: var gr = new GlideRecord('kb_knowledge'); gr.addQuery('number','KB0081186'); gr.query();while (gr.next()){ gr.u_level_1= gr.u_level_1.replace("old", "new"); //or //gr.u_level_1= gr.u_level_1.replace(/old/, "new"); //need to know the ...