I did a simulation and this question came up, but even reading about Catalog Item, I still don't understanding what would be the best answer to this question. I believe it's option D. But I'd like to be sure."Two departments (HR Onboarding and Facili...
Hi there, In native view of ServiceNow, there is an option to see the details of the records that are populated in the list collector. But in portal there is no option to see the details on the records by clicking it. Is there any option to get th...
I want to send email notification as Teams meeting. How to configure that ?
Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...
Dear Community, First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table). Situation: I created a flow which create a ticket from...
Hello Team, When we check the SLA Breakdown by Assignment , there is some time difference between the "Business Elapsed Time " and Actual Elapsed time" .Can anyone please help me on how this is being calculated for each Assignment group.I have checke...
Hi Experts, I need to create a new field in incident table for calculating Incident percentage. Is there any feature in service now to calculate the percentage? This feature should be in the reports. For eg: I have "Has breached" is false = 14 incide...
Hi Team, I am having an issue related to the service portal. In my service portal I am not able to see the "service catalog" category instead the "standard changes" category is visible and I don't need it. Because of this the catalogs under the "ser...
Hi there is a requirement I need to send text message to the users for P1 and P2 tickets is there any way please let me know !! Thanks in Advance!
Hello, I have created a Record producer to generate an excell. Currently the excell is created without problem but I have all the data in the same column and I would like it to be created in two separate columns. The code used to create the excell is...
In a particular flow in flow designer, there are cases where there is more than one child record, for example I have tested with record X which has 5 network cards. I think we have to add in the flow something like For Each loop before the send actio...
Hello, I have an UI action that is applied on both list and form. The button contains a script include and I have some calculations in it. What I want to do is to redirect to current form when the UI action is clicked from form and of course, redir...
Hello All, I have been trying to load data into the system via inbound email attachment, but on transform incident table is not creating records, could anyone guide me for this ? Should I create transform script for this, if yes please suggest me the...
Hi, I have a issue when I am trying to find a particular string in email.subject so I have used following in the inbound email action but none of them worked. if(email.subject.toLowerCase().indexOf("INC") > -1) { current.u_escalation_type='Inci...
Hello, I am using below client script to auto populate field values ('manager' and 'lastname'), when user in 'requested_for' field changes function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
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