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Resolved! Developing scoped app from App Engine Studio difference

Hello Team, We are asked to develop a custom application using App Engine Studio. Customer has informed us they have licenses for App Engine. This topic is relatively new to me but whatever I have read it feels like its a low code solution but end of...

ShAn21 by Tera Guru
  • 1290 Views
  • 2 replies
  • 3 helpfuls

Resolved! MTTR calculation for resolved/closed ticket

Hello Team, Hello, I am looking for calculating the MTTR value for resolved/Closed incident. Let say i have pulled the count of total resolved/closed ticket for a particular group now how to calculate the MTTR value.I don't want to create the MTTR re...

Manish2 by Mega Expert
  • 15965 Views
  • 13 replies
  • 0 helpfuls

Resolved! Module filter is not working properly

I have edited the filter saying "problems with state Proactive complete should not show in My Group(s) work".     But when I click on the My Group(s) work, sometimes it works for me and some times it does not(like the filter itself doesn't show in t...

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List Field Limit in ServiceNow

What is the limit of the List type field in ServiceNow? What is the limit of the List Collector type variable in ServiceNow? Do they share the same traits, are they the same? 

Abinav1 by Kilo Contributor
  • 2800 Views
  • 3 replies
  • 0 helpfuls

What Paging Tools are you using?

Is anyone using tools to send an sms notification to people? I'm looking solutions that involve the creation of an incident and solutions that don't need an incident.

John Keenan by Kilo Explorer
  • 705 Views
  • 2 replies
  • 0 helpfuls

Resolved! Use Event and inbound action to send notification

I want to generate an email notification when an update is made to the hr case work notes in the closed state. This is what I have in the inbound action   if (current.state == "3" || current.state == "4")        gs.eventQueue("sn_hr_core.closed.case....

rez4 by Kilo Guru
  • 1090 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to test inbound action notification

I Create an inbound action to trigger an event and send a notification I used it on sn_hr_core_case and all the tables that connects them. To test I looked into outbox found notifications with watermarks for 2 tables, emailed them to the servicenow i...

rez4 by Kilo Guru
  • 1067 Views
  • 2 replies
  • 1 helpfuls