When ever category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule

Veera raju
Tera Expert

Hi,

When ever  category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule.

Can any one provide me the solution for the same.

 

regards,

9 REPLIES 9

screenshot below. 

 

 

Hi,

find_real_file.png

 

find_real_file.png

whenever i click on the Assignment group look up symbol it is showing all the groups.

but my question is it should be only "Software" 

you want to filter the group based on the category value ?

or you want to set whenever category is software then assignment group set as software ? 

 

 

 

Nirosha Uddandi
Kilo Guru

no need to write any script 

create new BR

click on both checkboxes insert and update

in when to run add filter condition select category -->software

in actions tab set filed value assignemt group-->software

I tried the same but it is not working.