When ever category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule
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04-04-2019 02:46 AM
Hi,
When ever category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule.
Can any one provide me the solution for the same.
regards,

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04-04-2019 02:58 AM
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04-04-2019 03:08 AM

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04-04-2019 03:13 AM
you want to filter the group based on the category value ?
or you want to set whenever category is software then assignment group set as software ?
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04-04-2019 03:02 AM
no need to write any script
create new BR
click on both checkboxes insert and update
in when to run add filter condition select category -->software
in actions tab set filed value assignemt group-->software
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04-04-2019 03:08 AM
I tried the same but it is not working.