Hi All, I am new to workflows and I have a very basic workflow question. We have a catalog item which has an associated custom workflow. There were 3 catalog task activties which gets generated when catalog item is submitted by end user.Now the requi...
Hello, I'm new to ServiceNow and I was told that ITSM is typically not for use by non-authenticated users. Hence the primary existence of CSM. However, I see there is the ability OOB for non-authenticated users to created incidents through email/inb...
Hi Team,We have a requirement to edit variables in additional details section in portal after request submission..by default these fields are readonly and I have tried onload client script as well but it is not working.Can anyone help me on thisThank...
Hi , --> Create Field "Point of Failure" Drop down 1.Internal to Core Network 2. External before 3. External at or after if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External...
I belatedly realised that using UI Policy to make a field mandatory for particular assignment groups doesn't really work until the form is saved as there is no On Change option. I have been trying to locate knowledge articles that will allow me to bo...
Hi All, I have a requirement to restrict the users from creating a change task for a change request when change request state is one of scheduled, implemented, review. What I have Done:1) I restrict the NEW Button on change task related list using Li...
Please help in providing steps to call a Script Include in scoped application from Global Business Rule?
I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did ...
I need to get the name of previous month with year (no time required) .My requirement is to display it on scheduled report subject.Like for example : writing this on the subject javascript:"This report is for " + gs.now(); it displays the curre...
Request to provide client script to fulfill the above story in change table. Thanks
Hi All, I have a scenario where one of the approver is approved and other one is rejected. How the RITM will get closed. Will it be closed completed or closed rejected.Also in a scenario where 3 approvers are there and 2 has approved and 1 has reject...
Hi All, Is there a way to report on breached SLAs like these with the account as a column We need a way to report on which account the breached case is categorized under.
hi can anyone please help me with scenario for the inbound email action i created when receipient contains ****.com,i have given the email condition when the recipients contain for email address and action type as 'record action' and type as new and ...
Hello all, I have created one UI action, after clicking on this button I want to upload an excel file from my local drive and then want to load all the excel file data into import set table and after importing all record transform map should run auto...
How we can load , data on UI action . Data source, Transform map created to transfrom, On form - UI action is added. Issue- 1.How to check attachment added on click of UI action ? 2. How to load data on Click to target table