When we raise RITM from particular catalog item then it directly assigns to assignment group as expected but some of them are not directly assign to assignment group when its created. we need to assign it to particular assignment group manually.
Hi,I have some unexpected behavior with dates. It's probably due to the time zone. checkIfDateIsCHforBRUandLUX: function(){ var inputDate = this.getParameter('sysparm_date'); gs.log('DWPCatalogClientUtils | checkIfDateIsCH | inputDate = ' + inpu...
Hi Team, We are planning to integrate Microsoft Co-pilot with ServiceNow. Could you please help me with the use cases and any related articles/documents to refer. Thank youUttam Sai S
Pending Path Owner Approval from one user, But he is not in company.-No delegated person is available. What can we do
Need to create follow up check box for RITM and Service Request . If we create the checkbox on sc_req then it should sync on sc_ritm table as well and if check box is checked then that is showing that that particular record can be reopen . @harneetsi...
Hi All,I have a query regarding the window where we write our scripting. The main problem is it is not showing the method suggestion when we dot walk through objects. I have tried everything like upgrade my instance, change the browser, Uninstall the...
If I a not giving any condition in When to run section, and directly giving condition in script, it is still creating an incident. I want to put condition if email is not from particular domain, incident should be created . How can i check this cond...
Hi Team, Can someone help me with Risk Assessment Process and documentation? Thanks,Ganesh
Hey, im trying to setup on-call but I have a problem and can not find a solution.In the screenshot u see that Beth Anglin got 3 shifts that day. Is there a way the Schedule is not picking the same agent for that day and instead picks another one? Bas...
Hi!I am trying to translate this text here, but can't find out where to do so. Does anyone know where that can be translated? Thanks!
Good day all. We are on Cherwell ITSM and currently exploring ServiceNow as our next ITSM tool.I am trying to understand how classifications work for Requests and Incidents. In our current setup, service desk can create request or incident tickets th...
Hi, Can someone please confirm if you're able to watch Change Workbench-CAB definition video and if this video is available on either NowLearning or other websites?I'm unable to access the CAB definition video that's present in the ServiceNow docs. ...
Hi, i facing issue on the auto closure of case, whenever i auto close flow is executing the parent ticket closed date is not updating even state is marked as closed complete. Here parent table is custom table extended from task table, when the user i...
Hello I have an interesting issue. We have created a dashboard and added some reports in it. However, one report is not displaying any data for the user who has itil role.(The one above is also request item, not request) Both reports are based on the...
Hi, Even if the approval is approved, the approval field value in the request table is showing as Requested. Any suggestions how to fix this
