Hi,I have created a custom choice type column on the change_request table called 'u_lead_time_duration'. On that I have defined three choices:1_day_lead3_days_lead5_days_leadThe plan now is that if 1_day_lead is selected, it should not be possible to...
Using Performance Analytics, I created a widget, Indicator, and Indicator Source to obtain scores by month of certain Incidents fitting a filter. I also have the previous year's scores by month. Here is an example: What I am trying to do is take, ...
A while back I created some dashboards with IFrames (list view for sc_task as an example) These come into the dashboard with the option to filter the list right on the dashboard via the URL fed to the IFrame (unlike a report). You can also change th...
I need to connect Alteryx Designer to the ServiceNow input tool. I've already installed this tool in my Alteryx Designer desktop application, but as you can see in the attached screenshot, the tool is requesting a client ID and client secret, which I...
Hi all..I am new to the ServiceNow Platform. I have created a select box variable and have given two question choices to the select box.But I when I select Try It I see that in the drop down only one question choice is getting reflected.I deleted the...
Hello, Starting with Tokyo and now with Utah, we noticed that in the Service Portal there is a "Solves my issue" button above a knowledge article that displays to the end user within the dynamic search results during Incident creation. What table re...
Hi all, How can we make the 'New Incident' option visible only to users from the IT department? Is it possible to do so? Please refer to the screenshot below for better understanding. Thanks
That's pretty much the question - when looking at existing categories, especially Top-level ones that appear in our self-service portal with icons, I cannot see where these icons are stored. When I click on Icon, I am only presented with the option t...
Hi All, We have a requirement for which we have created a custom table.After creating a few checkboxes on the table, we now need to add a label above each one, exactly like we do with variables in catalog items.Annotations are not functioning because...
Hi Experts,We have a requirement to update REQUEST short description same as Catalog Item name. I followed this Article but it updates both RITM and Request short description. We just want to update only REQUEST SD not RITM's. Can someone help me on ...
We have built an application per a requirement. The form and notifications, while simple, work like a charm. There is no workflow. The last piece is for us to adjust the ACL's so that only users with a specific role (created when the app/table ...
Given that: I’m a ITIL users with multiple knowledge article approvals sent to meWhen: I go to “My approval” list Check the checkbox in front of approval records Click on “actions on selected rows” on the bottomThen: I can NOT see "...
We have a few currency fields in use in our system. The problem we are running into is that despite setting the code field as the display value for currency types the fields still show the symbol in the second drop down box. That is a problem because...
Hi All, I had a business requirement, I want to extract values from JSON and create a record with the data from JSON in Target table.Parsed JSON with custom action{ "a": { "extracted_values": { "KeyGroups": [], "_"...
Hi all, I have configured our configurable workspace but having problems getting the activity stream and compose widgets/functions to show when viewing requests. Examples below; Incident within the workspace shows the compose and activity on the righ...
