I need to implement a validation rule to ensure that the updated date of a record falls within a specific time frame - specifically, between 2 hours and 5 hours after the record was last updated.
I am still working with workflows, not flows. I have a need to flag an SCTASK as a high priority if the entered in the date/time variable on my form is less than 4 hours from the current date/time. 1. There is a field called "Request Date/Time" whic...
I have created a variable set with multiple check box type variables and want to make the variables read only on SC task and RITM. I have created a catalog UI policy but it is not working.
i make workflow on requested item table then i add approval activity in that use user approval activity i select in active user now i want if user is in active then it check and another active user generate approver in requested item table how to fix...
Hello Team, Requirement : On catalog form have mrvs variable set(based on row creating multiple requests) and in mrvs there is brand(there are 10brands)variable ,based on brand triggering approval but sometimes it is not working . Through workflow i ...
Hello TeamWhen attachment is added to sc task we need to copy it to ritm.but only currently inserted file/files,not those inserted yesterday and so on any advice on script in BR on attachment table.
Hi, when a customer comments on ESC, the case will reopen as ready. However, the case does not appear on the HR advisors 'assigned to me' due to filtering I believe (it looks at active records), but when removing the ''active'' filter I can find t...
I would to made by the comment by the system instead of logged in user var vk = gs.getUserDisplayName(); gs.addInfoMessage(vk); var gh = new GlideRecord('sc_req_item'); gh.addEncodedQuery("cat_item=060f3afa3731300054b6a3549dbe5d3e") gh.query(); whil...
To automatically populate comments from Request Item Table to Request Task Table and vice versa , when ever comments are updated for this I written Two Before BR in RITM and Catalog Task table .but im getting duplicate comments also(one comment repe...
HelloA small query, if any one has see this on there environment happened any time We have a Query BR to restrict some Incident. When we moved this Production and this start updating some one ticket., lost if incident where were old got reopened Has ...
Hi All, I have a field which is mandatory so as it should be but issue is that this field is with no value but field is no longer mandatory (no red)... what can be a reason? Thanks in advance for help!
When we open a case in the agent workspace there are SLA definitions which are getting shown in the SLA widget (in the form of Component) Please refer below image.We want to hide one of the SLA definition from that SLA widget shown in below image. Th...
Hi,I have created a conditional Scheduled Report to generate the report in every 3 months on every 1st day of the 3rd month.Now the requirement is to show the months dynamically for which the report is generated in every 3 months on the Scheduled Rep...
I have one requirement, I need to visible retired kb articles on service portal, How to do it?
Hi,In service now imp_user[import set table] contain some entry(record) whenever we load data inside this table, I want to know where I can check the log details and which user or scheduler is responsible for deleting the record in this table.Also pl...
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