When the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?

[ayano]

In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?

If so, please tell me the name of the configuration record.

[PrashantLearnIT]

Hi @ayano 

Please have a look into below business rule which has the required configuration or customization:

As this business rule is not recommended to modify it.