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When the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?

ayano
Giga Guru

‎12-10-2025 05:57 AM

In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?
If so, please tell me the name of the configuration record.
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PrashantLearnIT
Tera Sage

‎12-10-2025 08:14 AM

Hi @ayano 

 

Please have a look into below business rule which has the required configuration or customization:

PrashantLearnIT_0-1765383273459.png

 

As this business rule is not recommended to modify it.

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