Hi @B Ashok ,
Few things to consider for using FAQ templates:
- How long is the article? An article without a lot of length/scroll to it can be skimmed easily by users.
- Formatting counts - having an easy-to-read format where questions are bold and answers are in regular format can help. Spacing - giving the eyes room to "breathe" - can go a long way in making an article skimmable. Make sure the eyes can take in the info easily. Most users want to skim the questions and then will pay attention to the answer once they find a question that matches their concern.
- For longer articles, consider grouping FAQs into topics - and then use anchor tags (AKA jump links) or the new table of contents tool in Paris to create a table of contents at the top that people can then use to jump to the section they need.
- Consider putting directions at the top to tell users how to use CTRL+F to search an article for the keywords they're looking for. (We add these directions to long documents, such as PDFs of medical benefits information.)
Using these content best practices combined with these search best practices should make your FAQ articles, no matter how long, more usable.
from a user experience perspective, it may actually be more frustrating if your FAQs are all separated out and you have to seek individual questions or articles to get all the info you need.
It's hard to predict if someone coming to a topic will want the answer to one specific question, if they'll have one question but then want to browse because it turns out they need the other information and didn't know it, or if they'll actually come looking for several answers on the same topic.
For these reasons, it's often good to put FAQs together in one article.
You cannot diffrenciate between articles as all the articles will have unique numer assigned. As templates are just to re-use the contents which is common for a specific category.
