Where Can I Find the Display Values for State, Impact Urgency and Priority

[johnfeist]

I'm importing ServiceNow data into SQL Server to handle a number of management reports that I cannot find a way to do in ServiceNow.  When I extract state, impact, urgency and priority I get the numeric values.  While I can build the lookup table(s) to convert the numbers to words, I'd rather just import the data in presentation form.  Can anyone tell me where the labels that go with the values are stored?

Thanks in advance for any suggestions.

John

[Community Alums · Accepted solution]

Check the 'Choices' table. You can see both the value and label of the choice.

Tim

[johnfeist]

Thank you Tim.  That was what I needed.  After some head scratching that lead me to the ACL's it's exactly what I need!

[kristenankeny]

How are you extracting the data from ServiceNow? If via a script in servicenow, you should be able to use .getDisplayValue() to grab the display rather than the back end value.

[kristenankeny]

Or, if you're using the api, you should be able to include sysparm_display_value=true in your call to get the display rather than the back end.