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Resolved! How do I export and import 1 record in sys_attachment table ?

I need to export a record from sys_attachment table from prod. And import it in dev(because I need the same sys id). But using export xml and import xml its not working. When you click on a record in sys_attachment table , that record will be downloa...

Resolved! REST API and script include

The script included below is returning an undefined error. How can I pass the bearer token to other function within the script include? Imagine i will have more function within this script include, and not limited to only one getORGvar GetCostCenterD...

tsoct by Tera Guru
  • 706 Views
  • 6 replies
  • 2 helpfuls

no preview available for a custom reference field

I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...

abhisek by Tera Contributor
  • 1222 Views
  • 3 replies
  • 0 helpfuls

Resolved! Change - Prevent Requester from Approving

I've read through many of the existing threads, but they don't seem to solve this issue completely. Here are the primary requirements: Change requester cannot be an approver at any stage in the workflowApproval record needs to remain for audit trail ...

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J_ Greene by Kilo Expert
  • 5792 Views
  • 12 replies
  • 12 helpfuls

How to highlight a data pill with yellow in Flow Designer

In my flow I have a Send Email action.  I am trying to highlight the data pill value in my email with yellow.  I have tried to modify the code but when I save it disappears.  Am I doing something wrong or is this not possible to do? <span class="data...

jaubert by Tera Guru
  • 241 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to configure MID server

We are unable to configure MID server for our SNOW instance   Version:Helsinki .patch7 updated.we get the error as followsEncountered error: [null] while starting up the service. Retry...05/16/17 22:36:22 (688) StartupSequencer SEVERE *** ERROR *** U...

girishk by Tera Expert
  • 6721 Views
  • 6 replies
  • 8 helpfuls

Issue with the OnSubmit client script

Hi All, I have the below OnSubmit client script written for making attachments as mandatory  Script :: function onSubmit() {if(this.document.getElementsByClassName('get-attachment').length == 0 && g_form.getValue('do_you_have_a_copy_of_the_rfx')=="Ye...

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Resolved! Return CIs in Global Search

I am attempting to configure the Global Search to return records from any table in the CMDB. I created a text index on the Collection field of the cmdb_ci table. The Text Index checkbox is checked, I hit the "Generate Text Index" related link, and go...

Global Search For Configuration Item -No record Returns

We have some Configuration Items- software, which can not searched via Global Text Search located on right top of application. We can get returns for most CI Search via SN Global Search using CI ID, but we had an issue for some software CI, which hav...

nancyhz by Mega Contributor
  • 3652 Views
  • 5 replies
  • 2 helpfuls

Definition of SAM - EOL (End of Life) and EOS (End of Support)

Looking for the EOL/EOXS/EOS definitions. I've searched for quite some time - I cannot find ServiceNow's glossary/definition of terms that include End of Life (EOL) and End of Support (EOS).   Not all companies/publishers use the same terms/reference...

Dale W by Mega Expert
  • 4911 Views
  • 2 replies
  • 1 helpfuls