Need to set color of state of carts in service operation workspace
Hello,I have created one widget on interaction record , but in carts , the state is not display in colorcould anyone help me
Forum Posts
Resolved! How do I export and import 1 record in sys_attachment table ?
I need to export a record from sys_attachment table from prod. And import it in dev(because I need the same sys id). But using export xml and import xml its not working. When you click on a record in sys_attachment table , that record will be downloa...
Resolved! REST API and script include
The script included below is returning an undefined error. How can I pass the bearer token to other function within the script include? Imagine i will have more function within this script include, and not limited to only one getORGvar GetCostCenterD...
no preview available for a custom reference field
I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...
Resolved! Change - Prevent Requester from Approving
I've read through many of the existing threads, but they don't seem to solve this issue completely. Here are the primary requirements: Change requester cannot be an approver at any stage in the workflowApproval record needs to remain for audit trail ...
Resolved! Get the values from HTML table from an email in a Inbound Action
Hi All, How to retrieve a value from HTML Table. I need to get the User Name. Regards,Siva
How to highlight a data pill with yellow in Flow Designer
In my flow I have a Send Email action. I am trying to highlight the data pill value in my email with yellow. I have tried to modify the code but when I save it disappears. Am I doing something wrong or is this not possible to do? <span class="data...
Retain creation dates when bulk importing Problem record from other platform
I am wanting to do a bulk import of Problems from alternative platforms. Whilst using the AutoSysFields (false) enables the retention of historical creation date when creating the SN Prb record, is there a way to import the associated tasks and also ...
Resolved! Unable to configure MID server
We are unable to configure MID server for our SNOW instance Version:Helsinki .patch7 updated.we get the error as followsEncountered error: [null] while starting up the service. Retry...05/16/17 22:36:22 (688) StartupSequencer SEVERE *** ERROR *** U...
Issue with the OnSubmit client script
Hi All, I have the below OnSubmit client script written for making attachments as mandatory Script :: function onSubmit() {if(this.document.getElementsByClassName('get-attachment').length == 0 && g_form.getValue('do_you_have_a_copy_of_the_rfx')=="Ye...
Resolved! Return CIs in Global Search
I am attempting to configure the Global Search to return records from any table in the CMDB. I created a text index on the Collection field of the cmdb_ci table. The Text Index checkbox is checked, I hit the "Generate Text Index" related link, and go...
How can we prevent the ServiceNow from triggering the Teams call to all Participants of a Major Inci
Hello! We are in the process of Implementing Major Incident Management with the Teams with the Notify connector plugins to create the Teams meeting/Call and run the MI event. From the MI Workbench, Collaborate tab, we "Initiate" a Teams Call from the...
How users with Knowledge role can Edit, Publish, Update and Retire KCS Articles?
Hello All, I want users with Knowledge role can Edit, Publish, Update and Retire KCS Articles regardless of Ownership Group selected on KCS Article. Do I need to create new ACL's and make changes to UI actions?Please help me to achieve this. Thanks @...
Global Search For Configuration Item -No record Returns
We have some Configuration Items- software, which can not searched via Global Text Search located on right top of application. We can get returns for most CI Search via SN Global Search using CI ID, but we had an issue for some software CI, which hav...
What roles does one need to access/edit the Vendor Management Workspace?
We have a Vendor Manager who needs to access our Vendor Management Workspace. What roles would they need to access the workspace without simply giving full admin privileges?
