where can I see service catalog variables audit history

[alexrozov]

Hi All,

I can see in the documentation that service catalog variables are audited for changes made in the RITM or service catalog task.

I have verified in my instance that the property is set correctly

but when I create a request and then go and update the variables and save the RITM record I'm not finding any indication of the change.

Any help would be appreciated

alex

[Shivani Singh1]

Hello Alex,

You have to follow this path on selected RITM/SCTASK.

Then you will be able to see modifications (sorted by Update time)

Please mark helpful if it solves the purpose.

[Shubham Bongulw]

Hi,

In the similar way as you audit the incident by going into additional actions->history, you can do the same thing for your requirement in the particular record.

Warm Regards,

Shubham Bongulwar

Please mark helpful or correct if it helps!!!

[Ankur Bawiskar · Accepted solution]

@alexrozov 

Ideally variables are not allowed to be updated on RITM because of the Out of the box business rule even for admins.

You should not allow variables to be updated on RITM as those indicate what the end-user has submitted as request from catalog and ideally should not be altered.

Variables can be updated from catalog task as per your process by agents working on the catalog tasks.

For SC Task you can check in similar manner

Right Click -> History -> Calendar

BR Name: Disallow variable edit on RITM

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_script.do?sys_id=d3a6ded24f331200fc11fa218110c771

Regards
Ankur