Where do we get SSH Public Key for our instance?

[Jack9]

We are trying to use sFTP to retrieve csv files to be imported into ServiceNow but we cannot find anywhere that provides the SSH Public Key for the ServiceNow instances.

Where can we get the SSH Public Keys for our instances?

Thanks!

[Dave Smith1]

If you're looking at Import Sets, use scp rather than sftp to copy it over - this permits key authentication:

Check out the "Example XLS Test Users via SCP" Data Source.

[tim210]

Hi Dave,

I have a customer asking about this too and I'd like to ask whether you ever found a way to get public/private key auth to actually work (even with scp)? When I tried it on Jakarta I found it asks for the path to a keyfile, but whatever file path you put in there the node is unable to access.

I also found a PRB (PRB562441) that suggests this feature hasn't worked for years and should be removed from the UI.

[Dave Smith1]

I wasn't aware of that... I'll give it a go on one of my testbeds next week and see what the results are.

[corina · Accepted solution]

Hello Jacques.

Service Now does not have a feature that allows a data source to authenticate with a public/private key pair.

http://wiki.servicenow.com/index.php?title=Data_Sources#File_Types

[Jack9]

Thanks Corina!

That's what i suspected. The security guys are always going overboard