Workflows for Incident Management
How will I get the workflows associated with the incident management module
Forum Posts
How set amend email type to subject for email client template for reply/reply all/forward
Hi All, I have requirement to amend email type (RE,FW) before subject. Could you please let us know how to amend re and FW before subject of current email while replying and forwarding. Regards,Raj
OOB procedure to trigger approval for std_change_proposal table to retire
im not able to trigger any approvals while retiring an existing standard change template.This is hapening recently. is there any reason or is there any OOB procedure to trigger approval for std_change_proposal table to retire an existing template?#ap...
Hide false checkboxes from RITM and Task
This is a requirement for my Catalog items in general.If a checkbox variable type is not checked, it should be hidden in the RITM and Task. I have created a Script Include to retrieve the RITM variable names and types. If type is 'checkbox' and value...
Resolved! ACL
There is a table 'abc' that supports the catalog item 'xyz'.I have created the below ACL on the table 'abc': if (gs.getUserID() == '1234' || !gs.getSession().isInteractive() || gs.getUser().isMemberOf("gefg545") || gs.getUser().isMemberOf("3234gfg"))...
How to enable a case link or request in the microsoft team's notification
The Microsoft Team's notification integration is sending notifications to all the case updates to the end users. However we have a requirement for them to be able to click the case and make it redirected to the case. I have tried enabling the cable l...
Variables visibility on selecting a particular choice of a field
Requirement: When Onboarding Type field is "Offboarding/Termination Request" all the below fields should not be visible, when other choices are selected below fields should be visible. Case 1: When "Onboarding type" field is "Offboarding/Termination ...
Error when trying to create an Idea using Record Producer
I've created a Record Producer to try to Create an Idea. I've got it all set up and when I try to enter the request via the service portal it gives the error "Please enter close notes before you close the idea." Now, I've got it scripted to be in the...
List field type is not working in Scheduled Job
Hi Everyone,I have a requirement to delete user-related information from multiple tables in ServiceNow once a user profile is deactivated. I have written a Scheduled Job that successfully deletes the data from all tables except the "label" table.In ...
I want to add two columns in search list of list collector.
I want to search a record in a list collector field with either name or by it business unit number.But it is not working as expected , I used the auto complete attributes as follows:ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_name;u_busine...
Communicate Workaround not appearing in Comments section of Incident record
Hi everyone, Reviewing the Communicate Workaround option in Problem Management, I noticed that the workaround solution is not being added to the corresponding Incident ticket under the Comments section. However the Work Notes are being added accordi...
How to add extra tab on dashboard overview page
Hi team,Can someone tell me how to add tab on dashboard overview
Queue issuance
is the issuance of the 'Q number' to users in ServiceNow's Walk-up Experience an 'out-of-the-box' feature or a 'custom build' feature.
When we use getXML over getXMLAnswer ??
Performance wise and code wise community is suggesting to use getXmlAnswer when we are just depends on answer but most of the cases are same in terms of requirements I have seen. so in which cases/business scenarios where we are compelled to use getX...
Decimal field throwing an error
Hello AllWe've one decimal type field on form, and when Swedish (Language) user tries to submit the form it through the error like: Ogiltigt decimaltal Note:1. Except Swedish, No users are facing this kind of error message. 2. None of the script incl...
