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Resolved! How to autopopulate accounts in account field based on Requested for

Hi, I have two table one is customer_contact and another one is customer_account so i have created one contact the contact name is test and also added two accounts in the related list to that particular contact (test).I have requested for is referenc...

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mania by Tera Contributor
  • 277 Views
  • 2 replies
  • 1 helpfuls

Display field for a reference field

Hi, On the Change Request form, we have a reference field called Configuration Item and is referencing the cmdb_ci table.When we search for the CIs by clicking the magnifying glass on this field, it will show CI names from all the child tables of the...

Rao6 by Tera Contributor
  • 616 Views
  • 1 replies
  • 1 helpfuls

Resolved! Configure maintenance and blackout schedules

I need some assistance as I can’t see where am going wrong on the ITSM simulator course, last task that is not validating is this part - Create a blackout schedule named: "Monthly Freeze/Blackout Period".a) Should be applied to all CI classes.b) Crea...

misolarz by Tera Expert
  • 1723 Views
  • 4 replies
  • 1 helpfuls

send email when RITM is rejected

Hi all,i have given a link below, this is actuall requirement.https://www.servicenow.com/community/itsm-forum/reset-workflow-for-req-and-ritm-and-approvals/m-p/30... As Atul suggested this is not recommended, i want to suggest my client a alternate t...

shaik23 by Tera Expert
  • 474 Views
  • 3 replies
  • 1 helpfuls

Skills Determination for Advanced Work Assignment

If anyone can shed some light on this it would be greatly appreciated as the ServiceNow docs leave much to be desired. I’ve got Skills Management setup up with my assignment rule and I’m using skills determination which is supposed to automatically a...

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Henry_K by Tera Contributor
  • 3156 Views
  • 5 replies
  • 0 helpfuls

Resolved! Quantity selection for Catalog items through an Order guide

Hi all,   Please read the entire post   We have a basic onboarding order guide which has some items listed for selection like laptop, mouse, laptop bag, etc. For some use cases, the user would like to order more than one item (example: 2 mouses) in a...

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Reset workflow for REQ and RITM and Approvals

Hi all,I have a below requirement.When the state is “Closed Skipped” or “Closed Incomplete,” and the Parent REQ is closed,  mark it as active, set the state to “Pending Approval,” in REQ restart the workflow, set the RITM state to 1, activate it, res...

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shaik23 by Tera Expert
  • 587 Views
  • 1 replies
  • 0 helpfuls

Incident

I have two dev instances Washing DC (new & old). Old version in the search "incident" after banner frame click on "View bench" and click "Communicate" , Communication tasks click its showing data.But latest same way check in incident --> View bench -...

Ram012 by Tera Contributor
  • 199 Views
  • 2 replies
  • 0 helpfuls