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Sc task State change on additional comments

Hi, When the SC-Task state is pending, and when user updates additional comments then the state should automatically change to work in progress Also when user updates additional comments from email reply it should change the state  

anvitha ash by Tera Contributor
  • 1124 Views
  • 6 replies
  • 1 helpfuls

Populate form field value based on variable value using Flow designer script

Hello,We have a requirement to populate value in the Due date field (Form field) based on value available in the variable field(date/time). It should set Due date to be after 5 days of variable value. This should be achieved using flow designer.We tr...

Community Alums by Community Alums  
  • 493 Views
  • 3 replies
  • 0 helpfuls

Resolved! Chromebook

Hello experts,i want to can we use chromebook laptop for servicenow development, If yes what processor is good enough.

shaik23 by Tera Expert
  • 654 Views
  • 3 replies
  • 0 helpfuls

Update sets with different scope

Hello, I need to move two different scoped applications Update Sets at one go into test instance  Ex:Update set1: Profile scopeUpdate set2: Risk Management scope Is there any way to move both update sets together or should I move it individually 

anvitha ash by Tera Contributor
  • 2143 Views
  • 3 replies
  • 3 helpfuls

Scheduled Jobs

Hi, In catalog item i have following fields,1.Requested by2.Requested for3.Request Type  Now my requirement is  if requested by is 'contract employee = true'(field in user table) and request type(choice variable in catalog item) is Contract terminati...

dixitreddy by Tera Contributor
  • 354 Views
  • 1 replies
  • 0 helpfuls

Hide record producer.

Hi,Is there any way to hide record producer in native view but the same should be visible in portal? 

Email script

I need the output shown in SS1 picture the highlighted part UPDATE/RESOLVED in the beginning of the email subject and also in the header.When user puts UPDATE/RESOLVED in 'Actions being taken' field as shown in SS2 picture, the email subject should b...

Catalog

I have 6 fields on the catalog form.1.Type select box : name  - your_role: Choices : operations , IT , Sales , uk , audit .2.Type select box : name  - coverage: Choices : local , glo , rerquest .3.Type select box : name  - you_like: Choices : Company...

Resolved! incedent

How can I create a custom field on the Incident form that automatically populates with the current user's name?

mahesh009 by Tera Expert
  • 2365 Views
  • 7 replies
  • 19 helpfuls

Integration Failure Mechanism

Hello, I got the requirement to provide failure mechanism for integration which means if any integration is not working as expected what are the standard steps can be taken to reduce the impact in business and what are the counter steps to follow to ...