in our system, there are many ritm records that show the stage as complete but still, the state is open. we have workflow here where before the end of workflow activity we have set value activity where I had set the value stage as completed. but stil...
We have created a new catalog form in ServiceNow integrated to JIRA.However, we don't have dev or test environment for JIRA, it goes directly to PROD. So whenever we create sample tickets (for testing purposes) in ServiceNow DEV and TEST, the data go...
How do we Migrate existing articles with respective fields from Known Error (u_kb_template_known_error_it_tech) article template to Known Error (u_kb_template_known_error)
Hi dear SN Community,do you know if there is possible to sort the order counts in a pivot report?See below. i created this report and want to sort the count descending to get the highhest count at the top. i have an add sort "icon" displaying the fil...
Is there a way to see the size of the database being used for your instance? Before I open a support ticket with this question, I thought I'd check if anyone knew an on-demand method available to administrators.Obviously, I would appreciate granulari...
Hi guys! We have a reusable flow design that was created in Application: Employee Center, and we want to use it on a catalog form that was built in Application: Global. Is that okay? will there be any issues?
Within DPR Workspace I have a requirement that a phase should be completed only if all the tasks are in closed complete state, although there are OOB policies that I'm using but somehow it doesn't seem to be working,
Hi all, i want Number as hyper link (Incident,problem,Hr profile tables) when we click on context menu just like copy to clipboard i have created a context menu as HTML-formatted link when user click on this the incident number should be copied as hy...
Hi All,I have created a record producer in global scope but it should be created on a different scope . So now what should I do ? Should I create a new update set changing the scope and restart the catalog from beginning or is it possible to change ...
Hi AllWe have a UI action on the incident table that we need to restrict access to for only records with a correlation_display that starts 'MSFT'.The condition I'm using is 'current.correlation_display.indexOf('MSFT')==-1' but this is removing the UI...
Hello Team Can someone provide me with Require Requirement gathering & FRS for incident management process.If possible for all ITSM processes like Incident, Problem, Change, Knowledge & rest all processes.
called below script in a reference qualfier while calling passed a parameter but the value not getting pass script include function Reference qualifier: javascript:newCIvalueretrieve().getCis(current.variables.name_of_application_service_you_wa...
Hi, Does any one have a sample documentation plan to setup an instance from scratch with catalog items, scripts, flows, and other modules that require for an instance to function. Thank you,Sharley
The is my first integration with ServiceNow and looking for any guidance or pointers of where to start. The end goal is to have incident created/update/resolved based off a specific job failure
Hi Team, I am struggling to make the OOTB attachment icon mandatory based on variable value. I have tried almost everything available here but nothing is working for me. Right now my current onSubmit() script looks like below: function onSubmit...