Hi I have a requirement to identify attachments uploaded on an order guide from the sys_attachment table. OOB, there is no available field to identify that this attachment belongs to an order guide.
Hello, We have a new template named "Incident article" that needs to be used when creating a knowledge article directly from an incident via button. Same as with a problem when creating a know error from problem formHow to achieve this using UI Actio...
Hi, I have a requirement where there are 4 checkboxes and the user wants all of them to be mandatory. If any one of them is not mandatory the form should not be submitted and also there should be a message below all the checkboxes that the selection ...
Hello I have two variables in the same variable set on a catalog item. The first is a select box of divisions. The second is a list collector of phone queues for all divisions. I want to filter the list collector variable depending on what division i...
Hey guys Custom flow action is not capturing in update set.what could be the reason ?
in XANADU-One of the main issues is the introduction of new Flow Designer tables, which is preventing update sets touching these new tables from being promoted to the current QA and UAT instances. Though my DEV instance is in Xanadu, and knowing it h...
Hi Experts,While submitting a catalog item our end users are facing some challenges "Sorry, either the data doesn't excess or you dont have access. Cna anyone help me here. Thank you
Hi guys! We recently migrated from using Workflow to Flow design and I'm trying to create a flow that will ask for approval from manager. If the manager rejects, it will cancel the RITM. If the manager approves, it will update the RITM ticket to In-P...
What are the best pratices in ServiceNow ? Enclosing the code in the functions and following the ServiceNow best pratices and removing the log statements in the server side coding , Client side avoid DOM Manipulations adding comments in the script fo...
After upgrading the instance to Xanadu, the Standard Change Request template is no longer displayed in the service catalog.The template record itself remains. (It is also linked to the service catalog.)Has anyone else had the same case?Also, how can ...
There is application team and platform team, where application team request to the platform team that in azure for test evnvironment i need reader access like that there are some role assignment in the azure . so now for that arising the request from...
hi. i noticed that after Xanadu release, our RITM stage and state went haywire and causing issue on multiple service catalog. these requests are not auto closed once all tasks are completed. anyone having similar issue?
I am setting a reference qualifier using script include, I have multiple values returning in the array but only shows one value in the reference field. when i print to logs I can see multiple sys_ids. Any idea how to fix? var OArray1 = []; ...
Hello friends how I can achieve below request using flow designer ..I have created simple workflow but this one looks little complex...any lead will hep1. User Submits ServiceNow CataLog Item Form:The user submits a service request via the ServiceNo...
I am interested in understanding the possibility to set SOW Tier 2 as the default landing page for the ITIL role. But as the respective owners of the modules (change/knowledge/etc) review the forms and setup going forward, instead of turning everythi...