Hi, I have a requirement like to get the duration of incident goes from open to pending and open to closed. For this scenario1 is to get the duration of an incident goes from open to Pending .For this I created a metric definition and after that I cr...
Hi All, I am trying to add the value dynamically in the select box for one of the group of users by using below catalog client script... function onLoad() { var selectBox = g_form.getControl('what_is_this_request_for'); var Compuser = new Glide...
Hello Community,I have a requirement where, if a user tries to access a specific catalog item, they should be redirected to another URL.I created a client script for this "function onLoad() { window.location.href("www.youtube.com");}", and it work...
Hello, I wanted to know how to set mandatory fields through a scripted REST API without enforcing a data policy. I am creating a record in a table based on the request of the payload. I want to make some fields mandatory, only then it should accept t...
NAT setting managed by ServiceNow
I have one variable return date on catalog item and I am using flow designer for my catalog item, After closing one task I am putting RITM into pending requester and that time one variable will visible for user " return date" and when he will submit ...
How to add a custom table record number searchable in portal like how ritm and incident number searchable in portal.
Hi all, We got this requirements that we need to set cause note and fix note mandatory when creating a problem. However, this is breaking the “create problem” UI action in the incident table. The problem are basically created using the SOW’s incident...
Hi Team, I noticed that in the request item table, I recorded a notification meant for the end user and one group, but it seems to be going out twice. Just wanted to bring this up so we can sort it out. Thanks for your help!
I have a requirement, On request table once the approval is approved then only ritm should be visible to the enduser, I was able to achieve this on client script it works fine on form but not on workspace
I have created my report for my teams. I included "work notes" and the report is in list format. The problem is that it includes all work notes for that ticket making the report very long making it several pages. I would like to only get the last wor...
I'm looking to add an SLA to Cases and Incidents involving the 'Vendor' field. I simply want to set 'Vendor' field is not empty to start an SLA (for Cases involving Vendor support). However, I do not see the Vendor field as an option to use to crea...
How to fetch list collector variable values using flow, based on values selected in list collector it should check list collector values and it should trigger approvals, based on combinations selected in list collector variable.
I have a requirement, based on values selected on list collector field, we want to show values in another list collector field on catalog form.
Dear all, I have a question on ServiceNow Jira integration. We got a requirement from client , there is one resolution team who works on incident tickets in ServiceNow . Most of the incident they will resolve if they are straight forward , for few in...
