In ServiceNow's Change Management module, the ability to cancel change requests is controlled by roles and permissions. By default, only users with certain roles, such as the "admin" role or the "change_request" role, may have the privilege to cancel change requests. However, you can configure and customize these permissions based on your organization's needs.
Roles and Permissions:
By default, the "admin" role and certain other predefined roles have the ability to cancel change requests. The "change_request" role is often associated with change requests and may have permission to cancel them as well. However, ServiceNow provides flexibility to customize these permissions. You can create custom roles and define their permissions to allow specific groups, users, or assignment groups to cancel change requests.
Assignment Groups:
Assignment groups typically play a key role in managing change requests in ServiceNow. While assignment groups may have various permissions, including the ability to perform actions like "Work on," "Approve," or "Review" change requests, the ability to "Cancel" may or may not be part of the default settings, depending on your ServiceNow configuration.
