Why Change is not visble on Change Request Related list under problem when change is from Problem?

[Deepika61]

Hi all,

Basically when i create change from problem it will not visble on Change Request Related list under problem once it was created

Please help me on this

Thanks

Deepika

[Ankur Bawiskar]

That's because there is no field on CHG which refers Problem.

You need to create defined relationship like this and then add that Related list on your form view

1) in left navigation type Relationships and create new

2) then create new record like this

3) Then add this as Related list on CHG form and it will start showing the Problem

[Deepika61]

Hi @Ankur Bawiskar 

Basically as per ootb   i am able to see Problem(related list) on change form , my concern was i am not able see the Change record under change(related list) on the Problem form once change  created from the problem?

Thanks

Deepika

[Ankur Bawiskar]

Hi,

which field is linking Problem and Change?

which field on CHG is populating Problem? did you check that?

Out of the box we usually store CHG in rfc field of problem table.

[Deepika61]

Hi @Ankur Bawiskar 

Basically here on the problem, there Change request field store the change, but in change form i didnt see any field stores the problem

Thanks

Deepika

[Saurav11]

Hello Deepika,

As per the OOB process this is my understanding to this

When you create a CR from a problem that means the CR will be explicitly used to solve that Problem so it gets added to the rfc field of the Problem. 

However on the CR they are in related list as you may want to add more problem to the same CR assuming there are similar problems raised as well.

Now let's suppose to solve one Problem you have multiple teams involved and you want to create multiple CR's then you need to use the related list on the problem and add all the CR's to it so that problem becomes parent to all the CR's.

Thanks.