why I am getting cancelled in the workflow activity

[Atik]

Hello experts,

I'm currently working on change management, specifically for Normal changes. Our workflow involves an approval process where, upon rejection by the Approver, the state transitions to a 'Cancelled' state. Subsequently, we've implemented a 'Wait for Condition' until the state changes back to 'New', followed by a rollback from the 'New' state.

However, during the 'Wait for Condition' phase, it shows as 'Cancelled'. Could you please assist me with resolving this issue?

Thank you in advance.

Please refer to the screenshot attached below.

[Brian Lancaster]

I think it has to do with the change state being canceled. This sets the active field on the record to false which most likely cancels the workflow. The out of the box workflow is that when a change is rejected it goes back to new and a notification is sent that it was rejected. I would use the out of the box workflow as your starting point.