why i am unable to add approvals using EDIT button?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 hours ago
Hi All,
while we create a new emergency change request , initially the change is Authorize
when we click Authorize , CAB approvals are triggered
now the approver , clicked on EDIT button available in the Approvals tab , then added a new person and saved the form
why this new user is not adding to the approvals ?
when i click on edit and add the new approval , then a new record is getting created on the sysapproval_approver table with approver as null and state as not yet requested
how to fix the issue?
Regards,
Shabbir
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
44m ago
Hi @shabbir5
Are you on Zurich and have had a patch update this weekend. I know the ServiceNow has introduced a new ACL which impact the manual adding of approver under change_request.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/