why i am unable to add approvals using EDIT button?

shabbir5
Tera Guru

Hi All,

 

while we create a new emergency change request , initially the change is Authorize

 

when we click Authorize , CAB approvals are triggered 

 

now the approver , clicked on EDIT button available in the Approvals tab , then added a new person and saved the form

 

why this new user is not adding to the approvals ? 

 

when i click on edit and add the new approval , then a new record is getting created on the sysapproval_approver table with approver as null and state as not yet requested 

 

how to fix the issue?

 

Regards,

Shabbir

1 REPLY 1

AndersBGS
Tera Patron

Hi @shabbir5 

 

Are you on Zurich and have had a patch update this weekend. I know the ServiceNow has introduced a new ACL which impact the manual adding of approver under change_request.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
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