why i am unable to add approvals using EDIT button?

shabbir5
Tera Guru

3 weeks ago

Hi All,

 

while we create a new emergency change request , initially the change is Authorize

 

when we click Authorize , CAB approvals are triggered 

 

now the approver , clicked on EDIT button available in the Approvals tab , then added a new person and saved the form

 

why this new user is not adding to the approvals ? 

 

when i click on edit and add the new approval , then a new record is getting created on the sysapproval_approver table with approver as null and state as not yet requested 

 

how to fix the issue?

 

Regards,

Shabbir

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6 REPLIES 6

AndersBGS
Tera Patron

3 weeks ago

Hi @shabbir5 

 

Are you on Zurich and have had a patch update this weekend. I know the ServiceNow has introduced a new ACL which impact the manual adding of approver under change_request.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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jean-pauldehaas
Tera Guru
In response to AndersBGS

3 weeks ago

looks like we are having the same issue noticed it for RITM`s, we had the patch yesterday

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CEwing
Tera Contributor
In response to AndersBGS

3 weeks ago - last edited 3 weeks ago

can we get more details about this?  it's impacting our ability to manually add approvers to RITMs.  The approval is added to the approval table with blank approver + approving for.

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