why i am unable to add approvals using EDIT button?

[shabbir5]

Hi All,

while we create a new emergency change request , initially the change is Authorize

when we click Authorize , CAB approvals are triggered 

now the approver , clicked on EDIT button available in the Approvals tab , then added a new person and saved the form

why this new user is not adding to the approvals ? 

when i click on edit and add the new approval , then a new record is getting created on the sysapproval_approver table with approver as null and state as not yet requested 

how to fix the issue?

Regards,

Shabbir

[jean-pauldehaas]

for us it was the acl2 described in this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2815909

[Mariam]

Thanks. It resolved our issue as well.