Why is CMDB Workspace Dashboard showing empty widget data?

AbdurRahmanSnow
Giga Guru

4 weeks ago

Good morning.!
We have a CMDB Workspace Dashboard, where a "CMDB 360" tab is showing empty widget data.
Do you know what might be causing this? Please help.

AbdurRahmanSnow_0-1756762084221.png

AbdurRahmanSnow_1-1756762112848.png
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

 

0 Helpfuls
  • 653 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

4 weeks ago

Hi @AbdurRahmanSnow 

 

Did you activate the property: glide.identification_engine.multisource_enabled?

In my PDI, I don’t have multisource, so I can’t test it fully. However, I can see that the report is showing zero as of now. It looks like some jobs are not running for this. Please check in Settings as well.

 

DrAtulGLNG_0-1756763547846.png

https://www.youtube.com/watch?v=xpdXGsSoOwE

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
New CMDB 360 feature for MultiSource CMDB data
New CMDB 360 feature for MultiSource CMDB data
youtube.com/watch?v=xpdXGsSoOwE
The December release of the CMDB Workspace V3.1 includes a new feature called CMDB 360. Navin Sharma walks us through an overview and demo in this session. CMDB 360 replaces current multi-source reports with a more comprehensive ability to view and report on CI differences and discrepancies being

AbdurRahmanSnow
Giga Guru
In response to Dr Atul G- LNG

4 weeks ago

Hi Sir. Thanks a lot for your reply.
I checked. The System property is set to true. But still, it is showing empty. I will definitely check this video and get back.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to AbdurRahmanSnow

3 weeks ago

Hi @AbdurRahmanSnow 

We will wait for feedback. Make sure the data source is connected, and any jobs that need to run are executed at least once to get the data.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Its_Azar
Tera Guru

4 weeks ago

Hi there @AbdurRahmanSnow 

 

Check if those indicators have data. and verify the CMDB 360 scheduled job is active and running.

also seee if discovery sources are mapped to the CMDB Data Foundations.

Most of the time, this shows up after a fresh setup or if the CMDB 360 job hasn’t been run yet.

 

Hope this helps.

 

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.




Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

 Microsoft MVP (AI Services), India