Why is Workflow Timer Script is not firing?

[Todd O]

I have a simple workflow that includes a timer activity.   I'm simply setting the answer to a value of 10 just for simple testing purposes. The problem is that the time just sits there and hangs. It never moves onto the next activity. The odd thing is that when I set it to zero, it works. But, any other value greater than zero and it sits and hangs. I'm hoping someone knows the solution. Thank you in advance.

Todd

answer = 10;

[Michael Fry1]

I would suggest you reach out to HI as I can't access your instance. You have the root of the problem, they should be able to see why it's not working.

[Todd O]

Michael, you've made a few references to "HI" in a couple of contexts. Can you describe what this means? Thanks.

Todd

[Michael Fry1 · Accepted solution]

Your company's admin should have access to the Hi instance that we log issues, request enhancements, etc.

HI Customer Support Login

[Todd O]

Thank you Michael for your time on this. I'll post back results once we get through this. Currently, there is an open ticket on this with SN.

Todd

[Todd O]

Resolved as HI had applied a patch.