Why sc_request record not opening when I hit Enter in the global search with the request number?

[asrsharma07]

Hi All, 

When I search for a request in the global search, it shows the result, but when I hit Enter, it does not take me to the record. For other tables, such incidents or RITM numbers, it works correctly and takes me to the record when I hit Enter. Please refer to the image below for better understanding.

Thanks

[snowdeveloper91]

Hi

asrsharma

Please click view results then open list of records sc_request , sc_req_item  

[Pradeep Thipani]

Hi @asrsharma07 ,

No,  It has to work it is the OOB feature and daily activity to search Request number through global search.

Tip: Please refresh page after you submit request and make sure you have time gap of 20 to 30seconds after submitting the request.

Please let me know if you have any further quires on this!!

Please mark the solution approved and give a like if helpful.

Thanks & Regards,

Pradeep

[asrsharma07]

Hi Pradeep, I have checked it's not working for even older records. This is only happening with sc_request table.

[Pradeep Thipani]

Hi @asrsharma07 ,

Did you made any configuration global search.

Thanks,

Pradeep