why the duplicate slas are created in incident

[sekhar6]

Hai All,

when i have created a sla in incident ,the duplicate records are creating ,how to rectifie It, 

Please help me on this.

Thank you,

sekhar.

[Mark Roethof]

Hi there,

Don't see any details, you are not sharing much. Though just reading your single line: have a look at start conditions.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[sekhar6]

hai

In the Above pic ,first and last one i have created ,middle 3 were trigered autometicaly.

please healp me on this.

[dmathur09]

Hi Sekhar,

Look for the start condition of both the SLAs that has been attached. Make one inactive or merge the start conditions so that only one SLA gets attached to the incident.

Regards,

Deepankar Mathur

[Martin iTSM]

Hi Sekhar,

are those are really duplicates? 
Usually you get a response and resolution SLA being generated at the same time - so you will have 2 SLAs.
Additional SLAs may also appear later if e.g. the priority changes and a different SLA is triggered due to that.

Pictures/screenshots would also help to make it easier to spot the issue.

Apart from that go with the suggestions from the other guys ;-).

Martin