why the duplicate slas are created in incident

[sekhar6]

Hai All,

when i have created a sla in incident ,the duplicate records are creating ,how to rectifie It, 

Please help me on this.

Thank you,

sekhar.

[sekhar6]

hai,

[Mark Roethof]

So those are not duplicates? All different ones.

Like I already mentioned: Start conditions.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[sekhar6]

hai,

if there are any incidents were pending in the priority they also may tiger in the new incident as well. is it correct

[sekhar6]

Hai, 

Why They were adding to the current sla

[Mark Roethof]

I keep repeating myself...

Have a look at the start Start conditions.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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LinkedIn
Community article, blog, video list