why UI policy is not working on variable sets?

[jennyjenny]

Hi All,

I have created one variable set having 9 variables.

I want to display this variable set based on the condition.I have used UI Ploicy for this.But when form loads this variable set is displaying.

may I know how to make this work.

Thanks,

Jenny

[Rajesh Mushke]

Hey  Jennyjenny,

Usually variable set will hide till before Jakarta, when i worked on upgrade contacted service now for the similar issue and they said it is loop hole till Istanbul and now it is fixed. i didn't  remember the service now fixed problem number, but i remember the  issue and Solution.

Issue: 

If you have any mandatory variable under the variable set based other conditions in this case variable set will not hide.

Workaround/Solution:

Hide cascaded variables

You can hide the duplicated variables on the Choose Options screens to keep your screen clean.

When cascading variables, you can hide the duplicated variables on the Choose Options screens, making these screens simpler.

To hide duplicate variables on all screens after the initial Describe Needs screen in the Service Catalog Platform UI, run an onLoad catalog client script.

Example:

function onLoad(){
  var item = $("current_item");
  var guide = $("sysparm_guide");

  if (item == null && guide == null )
		return;

  if(item != null && guide != null && item.value == guide.value)
    return;
  g_form.setDisplay('YOUR_VARIABLE_NAME',false);}

To hide duplicate variables on all screens after the initial Describe Needs screen in Service Portal, use the isOrderGuide() API.

Example:

if(g_service_catalog.isOrderGuide()) 
  g_form.setDisplay(‘variable_name’, false);

Refer:

Cascade an order guide variable

Let me know if it not works for you.

Thanks,
Rajashekhar Mushke
Community Leader